*** All resumes are due by 4/02/2025 ***Job Reference # MATRIX-5225181 - 04022025
Descriptions:
TriTech Enterprise Systems is seeking one (1) 'End User Technical Support Analyst (Mid)' that will work onsite at multiple On-Site facilities within the State of Louisiana contract.
The scope of the proposed services will include the following:
- Responsible for basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
- Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and/or relevant experience in the following areas
are mandatory:
- Customer Service Skills
- Windows Imaging and Driver Management
- User Profile analysis and migration
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
- Active Directory Domain Services
- Troubleshooting skills with basic hardware and software components
- Experience in deployments with Microsoft System Center Configuration Manager
- Desktop and Mobile Device imaging and user transition
- Third party software to be migrated and handled on a case by case basis
TriTech is an equal opportunity employer
