Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is
Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.Join us on this thrilling journey to revolutionize the workforce with AI.
The future of work is here, and it's at Cresta.
About the role:
The Product/Technical Enablement Manager will play a crucial role in ensuring Cresta’s customer-facing teams are equipped with the necessary technical knowledge, product expertise, and technical tools to effectively communicate and deliver Cresta’s AI-powered solutions. This role requires close collaboration with Product, Engineering, Sales, and Customer Success teams to develop and implement enablement programs that drive product understanding & expertise.
Preferred Location:
New York, NY or San Francisco, CA
Responsibilities:
- Develop and deliver technical enablement programs, including training materials, workshops, and documentation, to empower Sales, Customer Success, and other key stakeholders
- Act as the primary liaison between Product, Engineering, and Go-To-Market teams to ensure a clear understanding of Cresta’s products and capabilities
- Design and implement learning paths that cater to different technical proficiency levels, from foundational knowledge to deep technical expertise
- Continuously assess and refine enablement strategies based on feedback, performance data, and evolving business needs
- Collaborate with Product Marketing to create compelling product positioning and messaging for internal stakeholders
- Manage enablement tools and platforms to ensure content is accessible, up-to-date, and engaging
- Drive the adoption of Cresta’s AI solutions by educating internal teams on product enhancements, new features, and best practices
Qualifications We Value:
- Bachelor’s degree or equivalent experience.
- 5+ years of experience in Product Enablement, Technical Enablement, Sales Engineering, Product Management, or a related role within a high-growth technology company
- Strong technical acumen and ability to translate complex AI and ML concepts into digestible, practical knowledge for customer-facing teams
- Proven experience in designing and implementing scalable technical training programs
- Excellent organizational skills and a passion for creating structured, efficient enablement processes
- Ability to work cross-functionally and communicate effectively with both technical and non-technical stakeholders
- A proactive approach and a genuine interest in how AI can address key business challenges
Perks & Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Flexible vacation time to promote a healthy work-life blend
- Paid parental leave to support you and your family
- Monthly Gym & Phone allowance
- Work from home office stipend to help you succeed in a remote environment.
- Lunches and dinners included for in-office employees via Grubhub
Compensation:
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US, your recruiter can provide further details.We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers.
All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
