Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.
Join us on Our Journey
Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Special Loans Analyst I to join our team!Reporting to the AVP, Special Loans, this position is responsible for conducting comprehensive assessments of unique loan cases, identifying potential risks, and implementing solutions in collaboration with cross-functional teams. This role assists in managing special loan accounts, including those in default, modification, or unique situations requiring special handling.The Special Loans Analyst I reviews loan documentation, assesses account status, and performs detailed analysis to support decision-making processes.
This position collaborates closely with other departments to ensure the effective resolution of special loan cases while maintaining compliance with regulatory requirements and company policies.
Qualifications Include:
- High school diploma or GED Required; Associate or Bachelor’s degree preferred
- 1+ years' experience servicing adjustable rates, modifications, simple interest, or similar background
- 1+ years' experience in the mortgage servicing industry
- 1+ years' experience with ARM, DSI, Step Rate, SCRA, HELO,C and other unconventional loan products preferred
- 1+ years' experience working in a fast-paced work environment preferred
- Knowledge of MSP ARM Workstation controls preferred
- Strong verbal and written communication skills
- Strong interpersonal skills
- Demonstrated analytical skills and problem-solving abilities
- Good judgment with the ability to evaluate and make decisions
- Strong time management skills
- Ability to work effectively in a fast-paced, dynamic environment
- Customer service/ client orientation with strong execution skills and results orientation
- Ability to prioritize numerous tasks and manage shifting priorities
- High level of attention to detail and consistency
- Flexible, open to change, ability to learn new things quickly
- Collaborative; ability to work effectively with others
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Featured Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
- The hiring range for this position is between $39,520.00 - $52,000.00 annually
- This position is eligible for an annual discretionary bonus
Fay Cares!
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives.
We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.
