Recycling Management Resources (RMR), one of the fastest growing recycling companies in North America, is dedicated to maximizing its client’s revenue generation from recyclable paper.
Become a Valuable Part of Our TeamOur People Are Our Business. Employing talented people who align with our company's purpose and values is key to Recycling Management Resources (RMR) success. At RMR, our most valued assets are our people. Our most valued principle is an uncompromising commitment to the health and safety of those people. RMR keeps safety at the forefront of our business with a comprehensive safety training program, daily safety meetings in all facilities, and a safety incentive program for all employees. Think P.A.P.E.R: People First, Accountable, Passionate, Ethical, Relentless Not Ready Yet? Join our Talent CommunityThe Opportunity:The Inbound Customer Service Specialist is responsible for the daily management of orders shipping into the recycling plants from haulers and suppliers.
This position reports to the Customer Service Manager.How you will make an impact:The duties and responsibilities associated with this role include, but are not limited, to the following items:
- Accurately and timelyentering orders and ensuring all orders are closed within the proper timeline window.
- Setting up monthly pricing call with GM/Sales to review new pricing once PPI is released.
- Ensuring Pricing accuracy on all loads – product, freight, and customer charge back items.
- Communicating and coordinating with Transportation Team to ensure orders are tendered in a timely manner.
- Ensuring necessary supply requirements are on any tenders requiring supplies from plant.
- Daily coordination with plant operations on material to be brought in the following day.
- Coordinating with procurement specialist the movement of material and provide customer support.
- Communicating to procurement specialist and supplier when there are deviations in pick up schedule.
- Coordinating set up of new customers with – sales, accounting, and plant operations.
- Maintainingan up to date Inbound virtual board, and ensuring that new accounts/changes are reflected on same.
- Processing Freight Invoices in cieTrade.
Travel Demands:Anticipated travel is less than 10%.What you need to succeed:
- High School diploma or equivalent
- 3+ years of experience
- Experience with cieTrade or equivalent operating system
- Proficiency in Microsoft Office Suite
- Excellent Customer Service Skills
- Strong Attention to Detail
- Ability to work individually or as a team
- Ability to problem solve /handle matters of complexity in a fast-paced environment
- Ability to exercise independent judgment to support continuity of business operation
What we offer: RMR offers a competitive Benefits package to include Medical, Dental, Vision and 401k match, as well as voluntary benefits such as short-term disability, long-term disability, and life insurance. We also offer Paid Time Off and Holiday pay.If interested, please apply for immediate consideration, and come join our team!Recycling Management Resources, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, genetic information, disability or protected veteran status.
For more information, please review the "EEO is the Law" Poster.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this website as a result of your disability. Please contact hr@wilmingtonpaper.com if you require an accommodation.
