What is Supademo?
Supademo is the fastest way to create high-converting interactive demos at scale. 60,000+ professionals at top companies use our AI-powered demo automation platform to build better product demos for onboarding, sales, marketing, and more.Since launching in mid-2023, Supademo has become G2’s #5 fastest-growing software product (2025), achieved profitability with 7-figures in ARR, and grown to a lean team of 10.For context on what we’ve built, try out the product or sign up for free on our website.
About the role
Supademo is searching for a Founding Customer Success Manager — who will build and lead our customer success function from the ground up.As the very first Customer Success hire, the candidate will be responsible for establishing best practices and spearheading CS initiatives from scratch, all while helping onboard, maintain, and grow our 1000+ customers — who range from self-serve founders to Fortune 100 enterprises.This role is not a slow-paced, conventional corporate opportunity. For the right candidate, this role comes with an unparalleled opportunity to learn, grow, and impact across multiple business areas.You’ll be a critical cog in helping us scale to $5M ARR+
Key responsibilities
- Monitor, analyze, and own all customer health metrics, proactively identifying at-risk accounts and opportunities for expansion
- Develop and implement a comprehensive customer success strategy aligned with Supademo's product-led growth model
- Create scalable, repeatable onboarding processes for both self-serve and enterprise customers
- Continually track and improve onboarding, activation, and adoption-related metrics by collaborating with the growth team
- Build and iterate on customer success playbooks to ensure consistent value delivery across all segments
- Collaborate closely with product and growth to drive feature adoption and customer satisfaction
- Conduct regular customer success reviews and QBRs for key accounts
- Own Supademo’s knowledge base, learning academy, and training collateral to support customer growth
Qualifications
- 3+ years of experience in customer success in a B2B SaaS environment, preferably a fast-growth startup
- Strong understanding of product-led growth strategies and best practices (we don’t have a sales team!)
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels
- Ability (or willingness to learn) to wear multiple hats across different disciplines, across product, growth, sales
- Data-driven mindset with experience in analyzing customer behavior and usage patterns
- Ability to thrive in a fast-paced, highly ambiguous startup environment with imperfect information
- Proactive problem-solver with a bias toward action
What Sets You Apart
- Previous experience building a customer success function from scratch
- Familiarity with scaling customer success processes for rapid growth
- Background in product management, sales, or marketing, demonstrating versatility
- Experience with both self-serve and enterprise customer segments
At Supademo, you'll have the opportunity to shape the future of our customer success function and directly impact our company's growth. This role requires adaptability, creativity, and a willingness to tackle challenges head-on. You'll be expected to roll up your sleeves, dive into the details, and do whatever it takes to drive customer satisfaction and retention.As we grow, there will be opportunities to expand your role and take on additional responsibilities across the business.
Perks
- Competitive salary compensation and meaningful equity for the right candidate
- Make a dent in the universe: join a rapidly scaling company that serves 60k users across the world
- Fully remote opportunity (Canada, USA) or work hybrid with team members (NYC, Toronto)
- Build products end-to-end and have a voice in shaping our business and product roadmap
- Learn and grow in a flat organizational structure - collaborate in an open environment that encourages learning, challenge, and exploration.
If you're excited about what you've read above, we want to hear from you. Please apply with a brief 1-2 sentence overview of why you're interested in the role at Supademo. Please note that if we detect the usage of AI for this section, your application will automatically be denied.
