Our ideal Business Development Manager will be expected to grow revenue and manage account relationships within automotive dealers in the Quebec area, based out of the Greater Montreal Metropolitan area and vicinity. This position will act as the primary RouteOne “in-market” contact point for dealers and finance sources. Our Business Development Manager must possess a sound understanding of dealership systems, credit processes, and online products as well as an ability to execute sales strategy, generate sales reports, and identify opportunities to increase sales volume while ensuring service levels are met.
Job Responsibilities
- Deliver on account strategy including meeting all timeline metrics for each account.
- Become the source for identifying new opportunities within the market and assessing competitive products and services.
- Develop existing finance source relationships and provide finance source field sales support and training.
- Engage with clients in person, over the phone and Internet (e.g., chat, email, video conferencing, etc.) to close sales and support training.
- Increase application volume within RouteOne dealerships.
- Increase volume/revenue of Contracting, Digital Retail, Credit Bureaus, DMS Integration, and other dealer-facing functionalities (ID verification, etc.).
- Collect feedback from dealers and finance sources and become the “Voice of the Customer,” feeding the product improvement cycle.
- Represent RouteOne at conferences and trade shows as required.
- Assist in RouteOne deployment activities.
- Develop and maintain a contact plan for all accounts (including dealer groups, finance sources, etc.).
- Develop and maintain a work plan and document all activities (CRM).
- Maintain an open line of communication with internal teams, including reporting account status on a regular basis.
- Respond to client inquiries and offer guidance on appropriate products and services.
- Complete moderately complex sales with minimal supervision.
- Deliver on assigned sales goals.
- Engage with customers to close sales and support training.
- Identify new opportunities and assess competitive products and services.
- Assist in acquiring and maintaining new finance source accounts.
- Respond promptly and effectively to client inquiries.
- Create and present advanced cost analysis reports for dealerships and dealer groups.
- Perform comprehensive analyses of finance source data and workflows and recommend solutions.
- Maintain safety, security, and privacy standards throughout all areas of responsibility.
Knowledge
- Expert knowledge of dealership systems, credit processes, and online products.
- Advanced understanding of auto dealer and finance source processes and relationships.
- Thorough understanding of dealership technology, including internet B2B commerce.
- Thorough understanding of dealership F&I processes/workflows (including relevant variations) and how F&I interacts with other dealership departments and operations.
Skills
- Proficient in Microsoft Office products, including but not limited to: Word, PowerPoint, Excel, Outlook, and Visio.
- Fluent in Salesforce (CRM) software.
Abilities
- Able to build relationships both within and across organizations.
- Exceptional organizational skills required in order to manage multiple accounts.
- Excellent communication skills (oral, written, and listening).
- Fluency in both English and French is required.
- Strong selling and negotiation skills.
- Exceptional group presentation skills.
- Ability to work both independently and in a team environment.
- Ability to complete moderately complex sales with minimal supervision.
- Ability to obtain a working understanding of company products/services.
Other Essential Requirements
- Bachelor’s degree or equivalent experience.
- Must have access to reliable transportation and a valid driver’s license.
- Willingness and ability to travel up to 30% including overnight stays.
- Willingness and ability to be physically in-market locally at least 50% of the time.
- Successful completion of assigned RouteOne University skills curriculum.
- 6+ years of sales experience.
