Innovairre – WE HELP PEOPLE WHO HELP PEOPLE
We make great things happen for some of the world’s most vibrant organizations. We are the worldwide leader in non-profit fundraising. The company serves more than 500 marketing agencies, non-profit organizations, and commercial clients, with 4000+ employees working across five different continents and 28 countries around the world. Our direct marketing services deliver results utilizing our in-house production, design capabilities, data and digital expertise, and fully integrated approach producing timely and cost-efficient direct mail packages for our worldwide clients.Job Summary:We are seeking a detail-oriented and proactive Billing and Accounts Receivable Manager to oversee our billing processes and manage accounts receivable.
This role will be responsible for ensuring accurate and timely invoicing, improving cash flow, and maintaining strong client relationships.
Responsibilities and Activities:
•Billing Management- Oversees the entire billing cycle, from pre-bills to final invoices.- Reviews and approves invoices for accuracy before sending to clients- Manages the transition of some billing processes to offshore teams.- Coordinates with customer service representatives and account executives to ensure timely submission of pre-bills- Resolves billing discrepancies and address client inquiries promptly•Accounts Receivable Management- Develops and implement effective strategies for collecting outstanding payments- Monitors accounts receivable aging reports and initiate collection efforts as needed- Establishes and maintains relationships with clients to facilitate timely payments- Coordinates with relationship managers for escalation of overdue accounts- Analyzes and reports on accounts receivable metrics and trends•Process Improvement- Identifies and implements process improvements to streamline billing and collections- Collaborates with IT and finance teams to enhance system integrations and reporting capabilities- Develops and maintains standard operating procedures for billing and collections processes•Team Management- Supervises and trains billing and accounts receivable staff in various global regions- Assigns tasks and monitor team performance- Provides guidance and support to team members as needed•Reporting and Analysis- Prepares monthly reports on billing, collections, and accounts receivable performance- Analyzes data to identify trends and opportunities for improvement- Assists in month-end close processes and financial reporting•Client Relationship Management- Serves as the primary point of contact for billing and payment inquiries- Maintains professional relationships with clients to ensure satisfaction and timely payments- Collaborates with account executives to resolve complex billing issues•Performs additional responsibilities as required to ensure the team's success.
QUALIFICATIONS
Education:
•Minimum requirement of a Bachelor's degree in accounting, finance, or a related field.
Work Experience:
•5+ years of experience in billing and accounts receivable management, preferably in a service-oriented industry.
Knowledge, Skills, and Abilities:
•Strong understanding of accounting principles and financial reporting.•Experience with fundraising or nonprofit organizations is a plus.•Excellent analytical and problem-solving skills.•Proficiency in ERP systems, Microsoft Office suite and Google suite.•Outstanding communication and interpersonal skills.•Ability to manage multiple priorities and meet deadlines in a fast-paced environment.•Experience with process improvement and change management.Innovairre is an equal opportunity employer.Innovairre recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law.At Innovairre, we have a clear vision: to foster and maintain a supportive and cooperative workplace that celebrates uniqueness and advances equity. We pride ourselves on helping people help people, and we know our company runs on the hard work and dedication of our passionate and creative employees.
Diversity, Equity and Inclusion is more than a commitment at Innovairre—it is in everything that we do.
