CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
We're seeking a highly skilled and motivated Manager, Corporate Technology, to manage our diverse team of remote and in-office professionals. The role involves overseeing Project Management team as well as IT operations across multiple offices and remote locations, ensuring compliance with SOC audits, HIPAA regulations, and safeguarding sensitive data.
Key Accountabilities
- Team Management:
- Build and mentor high-performing IT and project management teams
- Drive professional development and career growth opportunities
- Foster a culture of innovation, collaboration, and continuous improvement
- Manage performance, hiring, and team development
- Technology Operations & Strategy
- Oversee corporate IT infrastructure, security, and operations while ensuring alignment with business objectives
- Develop and implement IT policies, procedures, and best practices to enhance efficiency and security
- Drive technology roadmap development and implementation
- Program & Project Management
- Direct the Project Management Team, ensuring consistent methodology and delivery excellence
- Oversee project portfolio prioritization, resource allocation, and risk management
- Develop and maintain project governance frameworks and reporting structures
- Implement risk management frameworks and mitigation strategies
- Vendor & Risk Management
- Manage technology vendor relationships, contracts, and performance
- Lead vendor evaluation, selection, and optimization initiatives
- Oversee IT budget and cost optimization efforts
Desired Skills & Experience
- Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred).
- Minimum of 5 years of progressive experience in IT management, with at least 2 years in a leadership role managing remote and in-office teams.
- Proven track record of leading IT operations and project management teams
- Strong understanding of IT infrastructure, security, and SaaS technologies
- Familiarity with compliance standards such as SOC audits, HIPAA, GDPR, or related regulations.
- Proven ability to lead and motivate cross-functional teams, fostering a culture of collaboration and innovation.
- Excellence in process improvement and implementation
- Excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders.
- Strong analytical and reporting skills
- Outstanding leadership and communication abilities
- ITIL, PMP, or relevant industry certifications. (Preferred)
Role Related Competencies
- Ability to lead and build positive business relationships, and influence collaboratively across the business
- Highly organized with superb attention to detail
- Proven ability to work in an ever-changing environment, ability to connect the dots and make decisions on your own feet
- Ability to produce quality materials within tight timeframes
- Ability to communicate clearly and concisely, verbally and in writing
- Be comfortable working in a distributed, semi-virtual environment
- Process Management
- Managing Quality
- Driving Results
- Compliance
- Deliberative Decision Making
- Scientific Acumen
- Instructing
- Reporting metrics
- Organizing and Documenting Information
CentralReach was developed for Clinicians by Clinicians. The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform. Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes.
Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure. We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career.
We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians and educators produce superior outcomes for children and adults with disabilities.#LI-Hybrid
