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365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.
As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers. This position is located within the Sales Department of 365 Retail Markets and reports to the Manager of Sales (Dining SaaS). The Account Ambassador will provide and promote excellent customer service to our top enterprise customers.
This person will act as a liaison between the customer and all departments within 365 by helping to identify customer issues and ensuring resolutions are provided. A commitment to collaborative problem solving and attention to detail is essential. The Account Ambassador will also be tasked with full cycle sales responsibilities for Kafoodle/365 Kitchen Management in the US.
Responsibilities
- Establish and maintain relationships with several customers working closely with Account Manager(s) to provide world-class client service
- Meet or exceed monthly, quarterly, and yearly KPI goals
- Meet or exceed diversification goals (products, customers)
- Act as an internal advocate for the customer
- Secure and place orders, taking into consideration delivery dates and inventory levels for fulfillment
- Take ownership of customer issues and following problems through to resolutions
- Delegate customer inquiries and issues to specific departments
- Monitor cases and follow up on outstanding tickets
- Log all calls and customer interactions in HubSpot CRM
- Increase customer satisfaction, loyalty and retention
- Use data to improve customer experience
- Manage and prioritize multiple projects at one time
- Providing Demos for 365 Dining
- New business sales, from cold-calls and networking to demos, contract negotiations and closing for 365 Kitchen Management US. Experience with tenders and RFP’s a plus
- Identify opportunities and prepare and present dynamic business presentations and proposals
- Move deals through the pipeline all the way to close and fully document every step in our CRM (communication is key)
- Leverage personal and corporate social media activity
Requirements
- Strong communication skills
- High personal interest in providing Customer Satisfaction
- Ability to work independently and with others in a team environment
- Must be able to prioritize tasks
- Strong Analytical and Problem-Solving skills
- Strong sense of personal accountability and motivation for results
- Technical aptitude
- Interest in learning new technologies and solutions
- Strong organizational skills
- Proficient computer skills including MS Word, Excel & PowerPoint.
- Account management and new business sales experience a plus.
- HubSpot and Sage experience a plus
