Lead Concierge - The Gathering Spot at The Gathering Spot

Seen as the leader of the concierge team. Acts as a leader by maintaining professionalism at all times, supervises the day-to-day functions of the team ensuring that tasks are completed. Acts as the direct liaison between GM, Membership team and Concierge team.

Distributes and monitors the execution of tasks given by management
Provides new hire and ongoing training for the concierge team
Seeks out new tasks for the concierge team to work on during slower hours
Manages inventory levels for supplies and equipment
Monitors usage of cell phones, personal work, and personal conversations.
Alerts leadership of any issues that need to be addressed.
Staffing
Sits in on interviews with new team member candidates
Schedule
Creates Concierge team schedule
Monitors breaks, tardiness, overtime, excessive lunches, uniform issues
Checks in with team members as they arrive to make sure they are informed for the day
Attend BEO Meetings
Provides team with needed information from BEO meetings
Attend Marketing Meeting
Provides team with needed information from marketing meetings
Attend Membership Meeting
Provides team with needed information from marketing meetings
Monitors incoming and outgoing emails
Handles customer service escalations from concierge team

Life at The Gathering Spot

The Gathering Spot is a private membership club that serves as a hub for collaboration, connections and experiences. Uniquely positioned to build the future of what community looks like. Founded in Atlanta in 2016. DC & LA Coming Soon. Featured in our Atlanta club: EVENT SPACE Our fully wired 3,637 SQ. ft. event space with in house speaker system, four 80-inch monitors and a 220 inch 4K HD screen. SOCIAL SPACE Featuring WYE, our full-service restaurant and bar boasts a chef-curated menu and seasonal, elevated takes on classic dishes that feature sustainable, organic and local selections from Black-Owned farms. WORKSPACE A dynamic 24/6 co-working space with fully wired conference rooms, phone rooms and private offices.

Thrive Here & What We Value

Positive and professional approach with coworkers and customers

Team player

Strong communication skills

Ability to work well under pressure

Equal opportunity employer, no discrimination based on protected statuses

Emphasis on teamwork and collaboration among employees

Fast-paced and innovative company culture

Focus on delivering excellent customer service

Encourages congenial attitudes toward co-workers and guests

Commitment to creating a diverse and inclusive workplace culture

Job FunctionsLeader of the Concierge TeamDirect Liaison between GM, Membership team, and Concierge teamDistributes and monitors tasks given by managementProvides new hire and ongoing training for the concierge teamSeeks out new tasks for the concierge team to work on during slower hoursManages inventory levels for supplies and equipment

Job RequirementsBachelor's degree in Hospitality or related field preferredMinimum of 2 years experience in a concierge roleStrong communication and interpersonal skillsAbility to multitask and prioritize tasks effectivelyProficient in Microsoft Office Suite, particularly Excel and OutlookFamiliarity with hotel management software systems

SkillsProfessionalism at all timesSupervision of day-to-day functions of the teamMonitoring usage of cell phones, personal work, and personal conversationsStaffingSits in on interviews with new team member candidatesSchedule creationBreak monitoringTardiness monitoringOvertime monitoringExcessive lunch monitoringUniform issue checkingLeadershipCommunication skillsCustomer service skillsTime management skillsAdaptability to changing situationsTeamwork and collaboration skills

Lead Concierge - The Gathering Spot

Life at The Gathering Spot

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