Company Overview
Infinitum is revolutionizing electric drive technology with its patented air-core axial flux permanent magnet machines, featuring printed circuit board (PCB) stators and silicon carbide (SiC)-based power converters. Our electric motors and generators are more efficient, durable, compact, and lightweight than traditional iron-core machines. We offer a dynamic opportunity for individuals eager to contribute to groundbreaking advancements in electric machine technology.
Position Summary
We are seeking a dedicated Field Service Technician to assist our customers with the installation, commissioning, and troubleshooting of Infinitum’s IES Integrated Motor & Variable Frequency Drive (VFD) products. This role also involves performing in-house motor repairs at our Round Rock warehouse. The ideal candidate will be responsive to emergency support requests, capable of conducting on-site repairs, and occasionally performing preventive maintenance.
Key Responsibilities
• Conduct on-site troubleshooting and testing of Infinitum’s integrated motor and VFD systems.• Execute motor repairs and document processes through our Return Merchandise Authorization (RMA) system at the Round Rock warehouse.• Safely troubleshoot components, considering the power and high-voltage aspects of the equipment.• Utilize schematics and other documentation to identify and resolve issues.• Operate multimeters and other diagnostic tools effectively.• Document troubleshooting steps and outcomes comprehensively.• Manage internal escalation of complex issues.• Collaborate closely with sales, product management, operations, and engineering teams to address problems and relay customer feedback, including feature requests, quality concerns, and new product ideas.• Provide detailed service reports that support departmental metrics.• Interface with customers to determine the root cause of issues.• Actively engage in team development and process improvement initiatives.
Qualifications
• Minimum of 5 years’ experience in commissioning and troubleshooting electrical circuits, three-phase motors, electronically commutated (EC) motors, and VFDs, including proficiency with electrical schematics, multimeters, amp probes, and oscilloscopes.• At least 5 years’ experience in troubleshooting HVAC-related controls (e.g., Carel, Automated Logic, PLCs) and communication protocols (e.g., Modbus RTU, BACnet, RS-485, Ethernet TCP/IP).• Basic understanding of relevant electrical, motor, and VFD industry standards, including UL, NEC, and NFPA 70E.• Ability to lift up to 85 pounds.• Valid driver’s license and willingness to travel up to 95% of the time, primarily within the U.S.
and occasionally to Canada.• Bachelor’s degree in engineering or technology, or 7+ years of relevant field service experience.• Ability to pass background checks for specific job sites.• Capability to work in hot, non-climate-controlled environments.• Proficiency in safety standards such as Lockout/Tagout (LOTO), Personal Protective Equipment (PPE), and fall protection.• Comfortable working on ladders, man lifts, and scissor lifts at job sites.
Skills and Competencies
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Technical Expertise: Proficient in VFDs and motors, including repairs, preventive maintenance, upgrades, and installations.
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Travel Flexibility: Willingness and ability to travel on short notice to customer sites to resolve issues or support other field service personnel.
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Documentation Practices: Familiarity with Microsoft Excel, Word, Office 365, and adherence to internal reporting and spare parts handling policies.
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Customer Interaction: Ability to demonstrate integrity, comprehension, and technical knowledge in all customer interactions.
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Collaboration Skills: Comfortable collaborating with internal teams and fellow Field Service Technicians to resolve customer issues and improve processes.
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Training and Development: Open to providing training to others and committed to enhancing technical proficiency through ongoing education.
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Adaptability: Comfortable with change and receptive to constructive feedback.
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Physical Requirements: Ability to meet physical demands, such as lifting up to 85 pounds and standing or kneeling for extended periods.
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Safety and Compliance: Ability to follow safety protocols and maintain vendor credentialing requirements.
Benefits
• Medical, Dental, and Vision Insurance• Short-Term and Long-Term Disability Insurance• Flexible Spending Account• 401(k) Retirement Plan• Stock Options• Four Weeks Paid Time Off• Twelve Paid Holidays• Potential Relocation Assistance• Flexible Schedule (dependent upon scope of work)• Kitchen Snacks and Friday Team LunchesInfinitum is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business needs.No agencies, please.
