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Full-timeDescriptionLoy Instrument~ A Relevant Industrial CompanyLoy Instrument, Inc. was established in 1937 as a privately-owned organization serving the process control market. Our hands-on approach proved to be what our customers wanted back then, as well as today. Since that early beginning Loy has strived to understand the customer's processes in order to recommend the best solution. A combined 500+ years of in-house process control/combustion experience gives our customers the benefit of working with a company that has been there, and done that.
Loy knows and understands the engineering, processes, product quality, and service concerns of our customers.Job Purpose:To provide technical support for company personnel and customer base both directly and indirectly. Duties:· Efficiently schedule service appointments and ensure timely completion of tasks based on customer needs and technician availability. Assess job urgency and allocate resources accordingly.· Communicate with customers to confirm appointments, provide service updates, and address any issues or concerns related to service.· Maintain accurate records of scheduled jobs, service history, and customer interactions in the system.
Update job status and track job completion.· Review service reports including temperature uniformity surveys, system accuracy tests and calibration reports· Review and submit service invoicing to AR· Provide exceptional customer service by addressing inquiries, complaints, and service requests promptly and professionally.· Managing the ISO17025 quality system; Performing internal audits and supervising annual audits· Managing PPE equipment for all teams· Implement and maintain the Quality Management System.· Ensure compliance with ISO 17025· Establish and monitor quality control (QC) and quality assurance (QA) processes.· Conduct internal audits and manage external regulatory inspections.· Investigate non-conformances, customer complaints, and corrective/preventive actions.· Address customer complaints and implement corrective actions to improve satisfaction.RequirementsSkills/Qualifications:· Excellent telephone mannerisms.· Good understanding of Microsoft Office.· Good understanding of ISO quality systems.· Strong organizational and time-management skills.· Excellent communication and interpersonal skills.· Proficient in scheduling software or systems.
