Take your career to new heights with Loopio! đâš
Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide rewarding work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely support each other because true success comes from working as #oneteam.Loopio is looking to add a User Experience Research Manager to support our Design and Research team and focus on strategic initiatives.
You will directly and indirectly impact all corners of the product and our customersâ experiences by way of deep engagement with our users and close collaboration with the broader design, product, and engineering teams. You will run and evolve our design metrics program and build out our continuous discovery research practice, contributing to the expansion and evangelization of research at Loopio. You will define, plan, and execute generative research for our Product mission teams. As Research Lead, you will be responsible for guiding and mentoring additional individual contributors and supporting research needs across our Product organization.
As the most senior research practitioner, you will also coach Product Designers and Product Managers to refine and deepen their evaluative and generative research practices and methodologies.
What You'll Be Doing
- Partner with our Director of Product Design and Research and Design & Research Leadership team to continue refining and building out Loopioâs Research practice. Youâll bring the value of research to life through programs, initiatives, and projects that might be needed to meet our organizationâs goals.
- Partner with PM, Design and business stakeholders to identify and shape new opportunities for product growth via generative and evaluative research (with a focus on generative)
- Hire and manage a growing team of researchers, which youâll be able to shape over time based on business and product needs
- Build and refine programs â design metrics and continuous discovery â to add rigour to our process, generating insights, and shepherding those insights into actionable work for our mission teamsÂ
- Own the scoping, planning and leading of complex generative research projects, including recruitment, data collection, analysis, synthesis, reporting, and presenting
- Independently partner with business stakeholders to navigate ambiguity, map out research requirements, and co-create timelines to enable your team to engage with meaningful insights so that they can deliver high-quality solutions.
- Provide coaching and mentorship in research, analysis, communication, and other integral research skills
- Foster knowledge sharing across teams by synthesizing and sharing research in impactful ways, helping teams refer back to formative and summative insights over time
- Be a champion of the UX research discipline, influencing our partners on its value, the impact itâs had in design and product decisions.
- Support the creation of Business Intelligence dashboards and regular reporting to bring a quantitative lens to our data-driven Product decision-making process.Â
What You'll Bring to the Team
- Mixed-methods research: Experience conducting mixed-methods research with multidisciplinary project teams (designers, product managers, engineers, business stakeholders)
- Problem definition: ability to discover and articulate research opportunities and user problems
- Autonomy: comfortable defining scope and priorities independently and proactively, while also being able to manage shifting circumstances and ambiguity
- Collaboration: you thrive on collaboration, whether for your own work or in support of others
- Support and mentorship: you're close enough to the game to be able to manage and coach the next generation of researchers to level up their practice
- Ownership of process and rituals: you maintain and iterate on our research and design teamâs rituals, seeking to improve our process and skills to increase our impact in the organization.
- Holistic thinking: you think in systems and can anticipate the impacts of any one solution upon the entire platform and the whole user experience
- Persuasive communication: Engaging storytelling skills that capture and distill complex insights in a meaningful way for diverse audiences
- Facilitation skills: you ensure stakeholders understand the full context of a problem, opportunity, or solutionÂ
- Curious, growth mindset: you humbly see critical feedback as a gift.
Where Youâll Work đ
- Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQâd in Canada, with established hub regions around the world where we hire from.
- Our employees (or Loopers, as we call ourselves!) live and work in đšđŠ Canada (British Columbia and Ontario), đŹđ§ London, and đźđł India (specifically in Gujarat, Maharashtra, and Bengaluru).
- The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).Â
- We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!
- Youâll collaborate with your teams virtually across the UK, India, and North America (weâre just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work đđŸ during the workday
- We encourage asynchronous collaboration to effectively work as a global #OneTeam!
Why Youâll â„ïž Working at Loopio
- Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Latticefor our 1:1s and performance conversations Â
- You will have the opportunity to elevate đȘ your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.
- We offer a wide range of health and wellness benefitsto support your physical and mental well-being, starting day 1ïžâŁ with Loopio.
- Weâll set you up to work remotely with a MacBook laptop đ, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up. Â
- Youâll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.
- Participate in đ€ townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!
- Our four activeEmployee Resource Groupsoffer opportunities for employees to learn and connect year-round.Â
- Youâll be a part of an award-winning workplace đwith an opportunity to make a big impact on the business.
Questioning your qualifications? Read this âŒïž Hi there, we recognize that all too often, potential candidates donât apply for a position simply because they donât hit every single criteria included in the job descriptionâparticularly members of underrepresented groups. Whether or not your experience â
checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself.
If you've made a career transition (or a few!), youâre self taught in a new role, or you have skills/experience youâd like to highlight, we want to hear more about what you could bring to the table.
AI in Recruitment đ©đ»âđ»
At Loopio, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines
Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (work@loopio.com) should you require accommodations at any point during our virtual interview processes.
