At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?
This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company.As our Manager, IT, you will lead the overall Information Technology strategy and execution, overseeing all aspects of the end user support, employee lifecycle, and smooth technology operations for our Los Angeles and Toronto-based teams.
What you will do:
End User Support Strategy:
- Develop and implement comprehensive IT support strategies aligned with company growth objectives
- Create robust support frameworks that enhance user experience and technological efficiency
- Establish standardized support protocols and best practices
- Manage and mentor the IT support team to deliver exceptional service
Technical Support Infrastructure:
- Design and implement scalable end user support systems
- Develop help desk and ticketing processes for rapid issue resolution
- Create knowledge bases and self-service support resources
- Manage hardware and software asset management for employees
User Training and Enablement:
- Design comprehensive technology onboarding programs
- Develop training materials for internal software and tools
- Conduct regular technology workshops and skill-building sessions
- Create documentation for IT processes and user guides
Technology Performance and Optimization:
- Monitor and improve end user technology experience
- Implement performance tracking metrics for IT support
- Conduct regular system audits and performance assessments
- Recommend and implement technology improvements
Governance, Compliance and Risk:
- Establish and maintain governance frameworks ensuring compliance with industry regulations
- Create and maintain documentation for handling procedures and compliance requirements including SOC2, HITRUST and ISO27001
What We Look For:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 5-7 years of IT support leadership experience, with at least 3 years in a role within a high-growth SaaS or technology company.
- Strong understanding of enterprise support technologies.
- Expertise in modern data warehouse practices including cloud infrastructure.
- Excellent communication and problem-solving skills.
- Proficiency in IT service management (ITSM) frameworks
- Experience with cloud infrastructure (AWS preferred)
- Knowledge of remote support technologies
- Understanding of cybersecurity best practices
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
- Ability to work in a fast-paced, dynamic startup environment and adapt to change
What we offer:
- Competitive salary and stock options
- A comprehensive benefits package
- This is a hybrid work for our office in Santa Monica. (3 times per week)
- Unlimited paid time off
- Company events and team-building activities
- Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
About BuildOps:
BuildOps is a fast-paced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform. Leveraging the latest technology, we’re taking Commercial Specialty Contractors from the world of pen and paper to cloud-based, data-driven operations. Our leadership team has deep experience in both the Construction and SaaS technology industries, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful start-up exits.BuildOps has more than doubled year-over-year while raising over $140 million in total funding (including a recent round in Feb 2024).
Top-tier investors like Founders Fund, Siemens, B Capital Group (BCG's venture arm), 01 Advisors, and more have backed BuildOps! Also, Dick Costolo, former CEO of Twitter, just joined our board, adding to an impressive group of investors/advisors including former President of Salesforce, Gavin Patterson; CAA founder Michael Ovitz; NFL legend Joe Montana; former heavyweight champion Mike Tyson, and Boost Mobile CEO Stephen Stokols.Forbes Magazine“BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience.
Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space.”TechCrunch“The new financing will be used to support the company’s continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees.”CrunchbaseIn a statement, [former NFL superstar] Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America’s working class… “I just love the idea of making their lives far easier and better,” he said.
With BuildOps, “you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more.”
