Key Output
• Ensure improved technology for all products in area of responsibility (CPI)• Management development on new products• Present technology issues to management• Manage and report on TSC (Technology Solution Centre) performance• Compile informative technology issue reports and address to Regional Service management• Provide expert technical support / providing continuous training sessions to all relevant employees• Resolve technology issues according to requirements• Build effective customer relationships• Ensure effective self-management and performance ownership• Manage strategic projects as advised periodically.• Driving Technology to grow the regional turnover and customer satisfaction.• Manage and support resources allocated in the region and ensure customer acceptance• Regional support of all aspects of the Cat Minestar System Management• Attend customer meetings, drew action plans with minutes and ensure customer satisfaction• Manage installation and selling of Product Link and Vision Link to non-VIMS machines in allocated regions• Manage and support all CAS Level 09 projects in the region.
Qualification, Experience and Competencies
• >5 years’ experience in Service management• Experience in earthmoving environment would be an added advantage• Experience in a project environment would be an added advantage• Advanced computer hardware and networking experience• Verbal and written communication (including presentation) (L2• Technical report writing (advanced content) / Verbal and written comprehension• Trouble shooting and problem-solving skills (L2)• Diagnostic skills (L2)• Drive, Energy and Initiative (results-focus) (L2)• Building customer relationships (L2)• Customer Responsiveness (L2)• Business and Financial Acumen (Including Commercial Orientation) (L2)• Machine and product specific technical knowledge and skills (L2)• Programme and Project Management(L2)• Developing People (L2)
