Responsibilities
This position is on a dynamic, fast-paced team within a startup, and as a result, additional duties may be assigned.
- Manage inbound referrals. This is the role’s primary responsibility, and involves receiving faxes and referrals via email and web portals, and promptly entering referrals into our systems for team members to review and act upon.
- Key activities include error-free data entry (demographics, insurance, condition information), prompt notification to Provider Success Coordinators upon receiving referrals, and medical record review
- Have excellent communication and task management skills. We operate quickly and this role requires someone who can quickly, kindly, and professionally communicate with patients, providers, and internal colleagues via instant messaging, email, and phone calls.
Qualifications
- Ability to work full time, 45 hours per week, 9:00am - 6:00pm EST
- Prior experience working in a medical office or a healthcare startup preferred
- Prior experience in medical record management or collection preferred
- Excellent communication skills (email, Slack, phone)
- Proficient in Google Suite (Gmail, Google Sheets)
- Teamwork/collaborative attitude is a must
- Ability to work one Saturday per month (10am - 2pm EST)
Compensation and Benefits
- $6-$8 per hour
- Fully remote work
- Talented and fun coworkers who are passionate about improving our healthcare system
- The opportunity to be part of a mission-driven company and make a difference in patients’ lives
