Job FunctionsIT SupportProvisioning, Install/Configuring, Operating, Maintaining Systems Hardware and SoftwareTechnical Research and Development
Job RequirementsProvide backup support for Prowess internal IT and administrationOffer support and technical assistance to internal customers who are using software, hardware, or other computer systems through diagnostic tests and remote access to their computersParticipate in technical research and development to enable continuing innovation within managed infrastructureEnsure that system hardware, operating systems, software systems, and supporting documentation of related procedures are operating correctly or problem-solve technical issues, as appropriateDocumenting IT policy and procedures. Additionally, documenting knowledge base articles in the IT Helpdesk tool
Skills2+ years of IT helpdesk support experience2+ years of providing support for Microsoft 365 services2+ years of hardware troubleshooting and break-fix experienceAbility to clearly explain troubleshooting and implementation instructions to end users3+ years with system administration, installing new/rebuilding existing servers/client computers and configuring hardware, network, peripherals, services, settings, directories, storage, VPN, etc. in accordance with standards and project/operational requirements; Windows and Intel (Wintel) server experience is necessary1+ year of experience with Microsoft Azure or Amazon Web Services, deploying and configuring platform and services2+ years with scripting languages, including PowerShell, Python, JavaScript, VBScript, and/or Batch/Shell scripts2+ years with building sandbox and lab environments2+ years with virtualization required (Hyper-V required, VMware, and Citrix a plus)Willing to take direction, follow and seek to improve processesTeam player with accountability and attention to detail
Responsibilities on these systems include IT Support laptop provisioning, operations and support, automation, maintenance and research and development to ensure continual innovation.
Job Duties:
- Provide backup support for Prowess internal IT and administration
- Offer support and technical assistance to internal customers who are using software, hardware, or other computer systems through diagnostic tests and remote access to their computers
- Provision, install/configure, operate, and maintain systems hardware and software and related infrastructure
- Participate in technical research and development to enable continuing innovation within managed infrastructure
- Ensure that system hardware, operating systems, software systems, and supporting documentation of related procedures are operating correctly or problem-solve technical issues, as appropriate
- Documenting IT policy and procedures. Additionally, documenting knowledge base articles in the IT Helpdesk tool
Skills/Required Experience:
- 2+ years IT helpdesk support
- 2+ years providing support for Microsoft 365 services
- 2+ years providing hardware troubleshooting and break-fix
- Ability to clearly explain troubleshooting and implementation instructions to end users
- 3+ years with system administration, installing new / rebuilding existing servers/client computers and configuring hardware, network, peripherals, services, settings, directories, storage, VPN, etc. in accordance with standards and project/operational requirements; Windows and Intel (Wintel) server experience is necessary
- 1+ years with Microsoft Azure or Amazon Web Services, deploying and configuring platform and services
- 2+ years with scripting languages, including PowerShell, Python, JavaScript, VBScript, and/or Batch/Shell scripts
- 2+ years with building sandbox and lab environments
- 2+ years with virtualization required (Hyper-V required, VMware, and Citrix a plus)
- Willing to take direction, follow and seek to improve processes
- Team player with accountability and attention to detail
- Must possess the ability to work an occasional evening or weekend
Preferred Skills:
- Experience with both server infrastructure and desktop infrastructure preferred
- Experience providing consulting recommendations to customers
Life at Prowess Consulting
Prowess Consulting is a boutique consulting firm delivering technical marketing services, IT infrastructure services, and managed services to some of the largest U.S. companies.
At Prowess, we focus on providing technical marketing services, technology solutions, and managed services to Fortune 500 companies. We make businesses stronger by delivering the right information at the right time. We are trusted by the largest organizations to deliver results through innovative and customized solutions.
Prowess provides services based on expertise in a wide range of IT infrastructure and Microsoft technologies. A long-time service provider to market leading global technology companies, Prowess also applies its technical expertise in a large technical content development and content management practice.
For more information, visit www.prowesscorp.com.
Thrive Here & What We Value- Commitment to diversity, equity, and inclusion- Well-rounded benefits package (health insurance, flexible spending account, life and disability insurance, paid time off, retirement plan investing)- Passionate about building an inclusive and equitable working environment- Immersed in technology trends affecting clients' businesses- Prowess Consulting: equal opportunity employer with diversity as a core value- Investment in understanding customers' technologies and strategies for success- U.S.-based employees receive 11 paid holidays and accrued paid time off
