Community Programs & Events Manager

ManychatAmsterdam, NetherlandsRemote, Onsite

WHO WE ARE:

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.With 200+ teammates across international offices in Barcelona, Austin, Amsterdam, São Paulo, and Yerevan — Manychat helps businesses across the globe improve their ROI and grow faster.

WHAT WE'RE LOOKING FOR:

Manychat is seeking an experienced, creative, and community-driven professional to join our Scaled CX team as a Community Programs and Events Manager. This role focuses on cultivating and engaging our vibrant user community through strategic programs and impactful events. You’ll oversee the Manychat Community programs, community events, and collaborations.Reporting to the Head of Scaled CX, you’ll collaborate closely with the Community and Events Team to deliver outstanding experiences that foster user loyalty, drive engagement, and amplify Manychat’s community presence.

WHAT YOU’LL DO:

Develop and execute strategies for strategic community programs, fostering active and engaged communities.
Create the Community Events Playbook and manage and scale the existing programs.
Drive community collaborations that amplify Manychat’s user ecosystem and strengthen connections.
Collaborate with cross-functional teams to align community programs with broader company goals and provide insights from the community.
Measure program performance and leverage data to optimize engagement and impact.

WHAT YOU'LL BRING:

Experience

Bachelor’s degree in business, marketing, communications, or a related field (or equivalent experience).
5+ years of experience in community & event management, customer experience, or program management, preferably within SaaS or product-led growth (PLG) environments.
Proven track record of building and scaling community programs and events that deliver measurable results.

Skills

Fluency in English with exceptional written and verbal communication skills; fluency in Spanish and/or Portuguese is a plus.
Advanced project management abilities, with a knack for handling multiple initiatives in a fast-paced environment.
Strong data analysis skills to measure program effectiveness and optimize strategy.
A collaborative mindset with the ability to align cross-functional teams toward shared goals.
Creativity and innovation in problem-solving, with a passion for fostering vibrant and engaged communities.

WHAT WE OFFER:

We care about your growth, well-being, and comfort 💗

Professional development budget for relevant conference tickets, training programs, or courses.
Flexible benefits plan to choose the perks that fit your needs.
Health insurance, including dentistry, psychology sessions, nutrition consultations, surgery, and travel assistance.

Life at Manychat

ManyChat is a Messenger Marketing and chatbot platform founded in 2015. Our platform empowers businesses to build lasting relationships with customers through the power of conversation, improve their ROI and grow faster. We are the leading and fastest growing company in the field, and the founders of Messenger Marketing as a marketing discipline. BUILD YOUR BOT painlessly using an easy visual interface, so you don't have to ever worry about technical details involved in launching and operating your bot as part of your marketing mix. BROADCAST MESSAGES to thousands of subscribers. Every time someone starts chatting with your page on Facebook - they become a subscriber. ManyChat lets you broadcast messages to all of your subscribers at once; be it for news, content updates, valuable notifications or any other content. Remember, there is no algorithm, which means your subscribers are forever yours. SCHEDULE MESSAGES so you can sit back and relax. No everyone has the time to do daily broadcasts. Set up scheduled messages in advance and ManyChat will take care of sending your content at the right time. AUTOPOSTING from RSS, Facebook, Twitter and YouTube presents the automation you need to automatically ping your subscriber base every time you release new content. WELCOME USERS automatically by setting up beautiful welcome messages that greets every new subscriber personally. This message can contain pictures, sliders, menu options -- what you need to create the perfect way to engage your new subscriber. AUTOMATE replies to specific keywords. Make your bot more functional -- it's easy: just set up a keyword and define a reply. This can be used to create keyword menus, content catalogs or even text-based mini-games. The only limit is your imagination. TechCrunch: "Forget Apps, Now The Bots Take Over" TIME: "Messaging is evolving as the next platform..." The NY Times: "Bots are the new apps."

Thrive Here & What We Value1. Emphasis on employee growth, wellbeing, and comfort2. Annual professional development reimbursement3. Generous timeoff policy4. Competitive medical, dental, and vision coverage5. Hybrid work format6. Commitment to diversity and inclusion7. Equal Opportunity Employer with accommodations for individual needs8. Professional development opportunities9. Flexible work format10. Comprehensive benefits package