About the Role
As a Strategic Account Manager, you will play a pivotal role in fostering long-term client relationships, driving data-driven discussions, and identifying growth opportunities within our embedded account base. You will act as a trusted advisor to our clients, ensuring a seamless experience while coordinating operational goals, performance measures, and contract implementations. This role requires a blend of relationship management, analytical skills, and strategic execution to maximize client success and business expansion.Key Responsibilities
- Deliver an exceptional client experience by leading data-driven conversations focused on enhancing membership services.
- Act as the primary client liaison and strategic thought partner for all assigned accounts.
- Identify expansion opportunities within the embedded account base in collaboration with the Sales team.
- Lead expansion implementations in coordination with strategic accounts leadership.
- Work closely with operations management to define, implement, and oversee performance measures and operational goals for client accounts.
- Identify, address, and resolve operational and account-related issues proactively.
- Provide ongoing performance insights and growth recommendations to senior management.
- Support contract management, including new agreements and renewals, ensuring alignment with client expectations, data analysis capabilities, and operational feasibility.
- Facilitate contract implementation and training as required.
- Lead the development and execution of operational procedures, compliance requirements, and project management initiatives related to client contracts.
Qualifications & Experience
- Bachelor’s degree or equivalent experience.
- 3+ years of experience in Customer Success or Account Management within healthcare, B2B SaaS, or enterprise technology.
- Experience managing accounts with an Annual Contract Value (ACV) of $500K or greater.
- Consulting or Solutions Architecture experience is a strong plus.
Skills & Competencies
- Strong written and verbal communication skills.
- Detail-oriented and analytical mindset with a passion for problem-solving.
- Demonstrated ability to increase customer satisfaction and drive retention.
- Experience with HubSpot or other CRM tools is a plus.
- Excellent critical thinking and decision-making abilities.
- Ability to build consensus across stakeholders and develop implementation methodologies.
- Strong organizational, time management, and project management skills.
- Adaptable and comfortable with fast-paced, evolving environments.
- Self-driven, motivated, and proactive in managing client relationships.
About UsSafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country.
Learn more at www.saferidehealth.com.If you're ready to be an integral part of a team making a difference, SafeRide Health awaits.
