This full-time role at
Hotwire is hybrid and open to our office locations – San Francisco or New York
- At Hotwire the role of Senior Account Manager may be titled Senior Account Supervisor at other agencies
About you...
You’re an orchestrator and a driver. Tech is your sweet spot and you have experience with B2B clients. You have strong media ties with reporters at business and technology publications. You understand the nuances of tech and can navigate through the weeds to capture the real story. You thrive on owning client relationships and setting integrated communications strategy. With support from your team, you’re known for executing flawlessly. You use your creative skills to push boundaries and surpass campaign objectives.
With you at the helm, your teams solve real business problems that challenge the status quo. You firmly believe the teams’ wins are your wins.If this sounds like you, please read on…
About us...
We are the pre-eminent global marketing and communications consultancy. We are a group of expert communicators who are fanatical about tech and are here to help businesses ignite their possibilities. Our local experience and global scale allow us to deliver bold but pragmatic comms guidance to tech companies all over the world.When you work with us, we connect and support you in a way that allows you to achieve limitless success and career growth. For years now, we’ve been named a Best Place to Work by PR Week, PRNews and Crain’s New York.We are connected, ambitious and curious, but most of all we are one team working together to be the global alternative.
We are looking for an exceptional person to join our North America team as a Senior Account Manager.
Senior Account Managers are the heart of any client team. They make sure things are done properly, that the team is delivering on campaign plans – short and long term – and that the client is happy. They are organized, thorough and motivating. The best SAMs go above and beyond expectations, taking on important supporting roles in new business and agency life and thinking up targeted and creative ideas for their clients. The Senior Account Manager is a role model for their junior staff and is seen as their day-to-day point of contact and ‘go-to’ person for clients.
They lead client calls, oversee all client programs and initiatives and know when to escalate or flag something up to leadership when the situation calls for it. They may also manage one or more direct reports, helping shape their career and providing guidance for reaching personal and professional goals.
Daily, you will:
- Manage multiple client accounts and successfully meet budget requirements
- Lead strategy and planning for your teams, with help from senior leadership
- Drive creativity within your teams, always pushing the boundaries of what can be delivered
- Demonstrate account ownership and seek organic growth opportunities
- Problem-solve client and team challenges to push plans forward and meet results
- Mentor and manage junior team members and be an effective skills trainer
- Develop and maintain positive relationships and open communication with day-to-day client contacts
- Deliver assigned objectives on time and within budget
- Volunteer time to serve other teams or new business efforts to maintain full utilization
You’ll Bring:
- A love for storytelling and media strategy and relations
- A minimum of 4-5 years of experience, most recently as an agency Account Manager or Account Supervisor, or in-house communications manager
- Deep experience in technology industries such as enterprise, consumer, cybersecurity, fintech, software & services, IT & infrastructure, digital commerce, etc.
- Hands-on experience managing and mentoring direct reports and cross-functional teammates (preferred)
- Integrated communications/marketing and corporate communications experience preferred, but not required
- Curiosity about how the business works how you contribute to the organizations success
- A drive to produce excellent work
- Pragmatic and goal oriented mindsets
- Strong written and presentation communication skills, with the comfort to present ideas and make a case to clients and partner agencies
- Proficiency with Microsoft Office tools, especially PowerPoint, Excel and Word
Why Us:
- Flexibility – We understand that life doesn’t always fit around the 9-5; and that work/life integration is crucial.
- Global Reach & Opportunity – You will have the opportunity to work within global teams and travel within the US and globally to connect with clients and colleagues.
- Great Benefits - Strong benefits package includes paid time off, holidays, sick leave, cultural celebration days off, paid time off for community involvement, medical, dental and vision insurance, disability and life insurance, 401K match and a paid 6-week sabbatical after every 4 years of continuous employment. Hotwire offers a variety of bonus opportunities including business development, annual company bonuses and referral bonuses. Additional benefits include wellness allowance, internet, and phone reimbursement.
- Development Opportunities – A strong learning and development program with training opportunities at all levels.
- Autonomy – The freedom and support to be limitless, and the opportunity to own your career and create the future you want.
- Variety – No day is the same as the last. Both within our own walls, and with our clients, we navigate change daily and there’s always an opportunity to stretch your skills, learn something new, seek out a new challenge, and gain expertise.
- Our Amazing Team – We are connected, ambitious, and friendly. We don’t step on toes to get ahead, we build each other up, develop and teach each other and understand that each person’s individual success is a win for all.
We engage in Thoughtful Working, empowering our talent to determine the best way to work for our clients, our team and Hotwire every single day. Compensation Range: $85K-$110K, depending on level of experienceThe range listed is just one component of Hotwire’s total compensation package for employees, which includes bonus opportunities and a variety of benefits mentioned above. Hotwire takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected work to be performed, required travel (if any), external market and internal value, and internal pay alignment when determining the salary level for potential new employees.
A potential new employee’s salary history will not be used in compensation decisions,
