Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space.
We are hiring a Business Analyst to work on a pivotal Federal program that is making a positive impact on millions of Americans' daily lives.
What you'll be doing:
Working closely with data engineers/analysts, business unit stakeholders and product development teams to identify, document and articulate business data and reporting needs. Facilitate positive inbound and outbound communications with our customers along with related technical support activities. You will work on a variety of items such as incoming customer requests for information or assistance, outgoing communication to prospective customers to offer insight and education about our platform and technical tasks to configure setup for customers.
What you’ll bring:
- Ability to liaison between product teams, internal users, and data engineers/analysts to identify paint points, lead issue resolution, provide business recommendations, and deliver consistent, high-quality support
- Experience working with business units to gather, analyze and document detailed business requirements and translate into clear, actionable technical specifications
- Experience with HCD with the ability to create customer support documentation, escalate issues to enhance CX, promote data awareness, and increase use of data assets
- Ability to communicate findings, insights and recommendations in a clear and actionable format, ensuring that complex data is easily understood by stakeholders
- Ability to facilitate and support user acceptance testing, ensuring deliverables meet business requirements
- Strong understanding of data context, including data sources, definitions and relationships to effectively analyze and interpret information.
- Ability to conduct user research to understand user needs, behaviors and pain points informing product design and development decisions.
- Ability to deliver excellent customer service, give technical advice & top tier support
- Experience developing high quality product support materials
- Experience with collaboration tools such as Confluence and SharePoint
- A consultant mindset that keeps the needs of the client and users at the forefront of all decisions
- Experience working in Agile development environments
Requirements:
- Must be a US Citizen and able to work domestically
- Must be able to attain low-level security clearance
Education:
Benefits:
- Fully remote
- Tech & Education Stipend
- Comprehensive Benefits Package
- Company Match 401(k) plan
- Flexible PTO, Paid Holidays
Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@Oddball.io
Compensation:
At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.United States Wage Range: $90,000 – $125,000
