Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
About the Role
We are seeking a motivated and results-driven SDR Team Lead to support and guide our team of Sales Development Representatives. The SDR Team Lead will play a key role in driving pipeline growth by coaching SDRs, refining outreach strategies, and ensuring alignment with sales and marketing initiatives. The ideal candidate has strong sales development experience, leadership potential, and a passion for helping teams succeed.
What You’ll Do
- Coach and mentor a team of SDRs, helping them develop their sales skills and hit performance targets.
- Support SDRs in executing outbound prospecting strategies and handling inbound leads effectively.
- Monitor individual and team performance, providing feedback and actionable insights to improve results.
- Assist in onboarding new SDRs, training them on best practices, tools, and messaging.
- Collaborate with the sales and marketing teams to align on lead generation efforts and ensure quality pipeline growth.
- Contribute to refining SDR processes, playbooks, and sales enablement materials.
- Stay informed on industry trends, market conditions, and competitive insights to enhance outreach efforts.
- Foster a positive and results-driven team culture, motivating SDRs to achieve their goals.
Who You Are
- 2+ years of experience in sales development or outbound sales, with a strong track record of success and 1+ years of management experience.
- Experience mentoring or coaching SDRs, even in an informal leadership capacity.
- Strong understanding of sales prospecting techniques, lead generation strategies, and pipeline development.
- Data-driven mindset with the ability to analyze performance metrics and suggest improvements.
- Excellent communication, coaching, and interpersonal skills.
- Self-motivated and team-oriented, with a passion for helping others succeed.
- Experience using CRM systems (HubSpot preferred) and sales enablement tools.
- Ability to thrive in a fast-paced, evolving startup environment.
- SQL proficiency is a plus.
Company Benefits & Perks
- 🏖️ 5-week vacation
- 🤕 Paid sick leave (15 days)
- 🌏 6 weeks full remote/year
- 🧸 Paid parental leave (16 weeks)
- 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)
- 🏥 We provide private health insurance and retirement pension
- 💆🏻♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)
- 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
- 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!
More cool things to know about Gorgias... 😁
- Raised our Series C-2 for $29M in May 2024
- We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
- Hear directly from customers why they love Gorgias
- Meet the team and explore other jobs!
- Discover the Gorgias Platform
- Learn about our Compensation Policy
Diversity, Equity, and Inclusion at Gorgias
At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box.
You might bring something unique and valuable that we didn’t even know we needed.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!Compensation Range: CA$102K - CA$113K
