Axiom Space is building for beyond, guided by the vision of a thriving home in space that benefits every human, everywhere. We foster a diverse environment inclusive of all perspectives. We are the pioneers of commercial space, leading the transformation of low-Earth orbit into a global space marketplace. Our mission-driven team is seeking a bold and dynamic person who is fueled by problem-solving, continuously curious, and driven to understand our world, science/technology, and life itself, for the benefit of all on Earth and beyond.
Our team is looking for an energetic and organized Customer Integration Project Manager who will primarily be responsible for building operational systems and platforms for customers and missions scheduled deliverables and optimizing user experience while maintaining accountability for our private and professional astronaut and customer clients throughout their mission. We are looking for an individual who is passionate about customer service and excels at problem solving. The role requires strong project management, integration, organizational, time management, and communication skills.
The Customer Integration Project manager will report to the Axiom Space's Manager of Customer Integration and Crew Operations.
DUTIES & RESPONSIBILITIES
- Oversee project management and operational systems of the Integration Schedule for mission deliverables and crew/customer facing technology, working and collaborating closely within Mission Services for mission efficiency, other business units across Axiom Space and maintaining external vendor relationships for tool improvements
- Champion and interface with mission teams to influence and build systems, processes and workflows and develop streamlined operational concepts for Axiom Private Astronaut Missions
- Facilitate cross-functional teamwork by championing collaborative tools and technologies
- Provide technical systems knowledge and expertise guidance for our operational processes and procedures
- Aid in development of Axiom’s overall approach to all required mission operations and integration via thoroughly researched options, experience/expertise, and sound rationale
- Lead, coordinate schedules and conduct debrief sessions between our Crew, Customers, Agencies and Axiom Space
- Serve as the primary liaison for audience engagement, coordinating the organization and distribution of correspondence from supporters and enthusiasts while maintaining positive relationships
- Maintain relationships with previous crew members, facilitating pre- and post-mission briefings to gather insights and provide family support if needed
- Provide mission logistical support, including integration schedule oversight and management of flexible assignments within the team
- Lead onboarding activities, coordinating with Customer Integration & Crew Operations and relevant teams
- Serve as ground support for launch, real-time mission operations, and splashdown, facilitating family support during critical mission stages
- Oversee and support post-mission crew activities, coordinating with all teams for smooth execution
- Collaborating with cross-functional teams to define project scope, goals, and deliverables
- Communicating project progress, status, and potential issues to stakeholders and leadership
- Implementing and maintaining agile project management methodologies throughout the project lifecycle
- Perform additional job duties as assigned
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
- Bachelor's degree in business administration, Project Management, or a related field
- 5+ years of experience in project management or operations, preferably within aerospace, aviation, or high-tech environments
- Strong understanding of contract management and operational logistics.
- Ability to work in high-pressure, fast-paced environments, particularly during real-time mission operations
- Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams
- Experience with PowerApps or similar technology platforms is preferred.
- Strong organizational skills and attention to detail
- Experience working in the aerospace industry, particularly in customer-facing or mission support roles
- Knowledge of crew and mission operations in spaceflight environments
- Experience working with customer experience, marketing and guest operations teams
- Working Conditions:
- Flexibility to work irregular hours during mission operations, including launch, splashdown, and post-mission events
- Occasional travel may be required for mission-related activities
Skills
- Excellent interpersonal skill
- Excellent communication skill, verbal and written
- Excellent organizational skills
- Result oriented personality with a creative approach to problem solving
- Ability to work in a team environment
- Self-motivated
WORK ENVIRONMENT:
- Generally, an office environment, but can involve inside or outside work depending on the task.
Requirements
- Experience working in the aerospace industry, particularly in customer-facing or mission support roles.
- Knowledge of crew and mission operations in spaceflight environments.
- Experience working with customer experience, marketing and guest operations teams.
- Working Conditions:
- Flexibility to work irregular hours during mission operations, including launch, splashdown, and post-mission events.
- Occasional travel may be required for mission-related activities.
- Must be able to complete a U.S. government background investigation.
- Management has the prerogative to select at any level for which the position is advertised.
- Proof of U.S. Citizenship or US Permanent Residency is a requirement for this position.
Physical Requirements
- Work may involve sitting or standing for extended periods (90% of the time). May require lifting and carrying up to 25 lbs. (5% of the time).
- Equipment and Machines
- Standard office equipment (PC, telephone, printer, etc.).
COMPETENCIES
:
To perform the job successfully, an individual should demonstrate the following competencies:
- Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values
- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
- Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity
- Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods
- Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources
- Teamwork - Eager and able to work in a collaborative and cross-disciplinary fashion in a fast-paced, dynamic and deadline-oriented environment
Axiom Space is proud to be an equal opportunity employer. Axiom Space does not discriminate on the basis of race, regional color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with disability, or other applicable legally protected characteristics.
