We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.
Who We Are
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees.
Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!The Product Trainer will be responsible for effectively training end users of Greenphire’s suite of products on the benefits, processes, and best practices of the solutions. The Product Trainer will work as a subject matter expert on the solutions and work with Product and Operations teams to understand all updates/feature enhancements and how they impact processes and user experience. The candidate should be confident in presenting/demoing on a software platform, communicate effectively, and be able to work well in a team as well as independently.
Responsibilities
- Lead remote and occasionally in person training presentations/demonstrations of Greenphire’s solutions to new and existing users, located primarily at clinical research sites and pharmaceutical companies around the world
- Be a subject matter expert on Greenphire’s software capabilities and effectively communicate and demonstrate the capabilities, benefits, best practices, and processes
- Create and manage new training materials, used by internal team members, internal employees, or external client and site users
- Measure training effectiveness and continuously improve training to drive increased user satisfaction, adoption, and enthusiasm
- Respond to triggers (KPIs, other metrics/data) and communicate one-on-one with site users as necessary
- Drive organization brand, values, and best practices through all client/user communication activities
- Document, and convey internally, client and user requested functionality
- Support and deliver product training within Greenphire for other Greenphire employees
- Maintain familiarity of key regulations, market trends, and key business events in the Life Sciences industry through research and attending events when possible
- Ability to work well in cross-functional groups on various projects
- Ability to travel domestically and/or internationally for in-person client training needs
Qualifications
- Associate’s degree or equivalent work/training experience
- Strong presentation skills
- Strong written, communication, and interpersonal skills
- Ability to demo on a software product
- Experience with training on a SaaS product preferred
- Experience in clinical trial industry preferred, but not required
- Effective project management skills, including the ability to identify problems, potential solutions, and managing the project through to completion
- Motivation as a continuous learner
- Drive to help others achieve their objectives through better understanding and use of software
- Excellent planning, organization, and time management skills
- Attention to detail
- Computer and software skills including but not limited to: word processing, (i.e., MS Word), presentation, (i.e., PowerPoint, Visio), data analysis (i.e., MS Excel)
- Ability to thrive in an environment that is fast-paced and dynamic
- Multi-lingual experience (preferred) – particularly in German, Spanish, French, Polish, Italian or Czech
- Ability to travel domestically or internationally up to 10%
