Location: Costa Rica (Remote)
About Delbridge Solutions
Delbridge Solutions is one of North America’s fastest growing technology companies. With offices in Toronto, USA, Costa Rica, and Romania, we provide world-class software solutions for digital and finance transformations. Many of our clients are Fortune 1000 companies and trust Delbridge Solutions as a partner to support their business processes. We are looking for a Customer Success Manager to join our team and play a pivotal role in managing customer relationships, driving revenue expansion, and ensuring the success of our engagements.
What You Will Do
Customer Relationship Management
- Act as the primary point of contact for assigned customers, ensuring strong, long-term relationships.
- Proactively identify customer needs and expansion opportunities within CPM, SPM, and Data & Analytics services.
- Resolve customer issues in a timely and effective manner.
- Serve as the escalation point for customer concerns, ensuring a high level of satisfaction.
- Anticipate potential challenges in engagements and develop mitigation strategies to ensure project success.
Account Growth & Expansion
- Drive service expansion and license revenue growth within assigned accounts.
- Identify opportunities to diversify Delbridge’s services within each customer engagement.
- Work closely with customers to demonstrate the value of Delbridge’s solutions and encourage adoption of additional services.
Team Collaboration
- Build strong working relationships with Consultants, Project Managers, and Delivery Teams supporting customer accounts.
- Maintain a deep understanding of engagement deliverables and customer objectives.
- Support billing, invoicing, and contract management processes, ensuring compliance with customer agreements.
- Monitor and address overdue invoices and escalate when necessary.
Vendor & Partner Management
- Develop and maintain strong relationships with aligned partners, such as CPM, SPM, and Data/Analytics vendors.
- Build trust and collaboration with partners to enhance Delbridge’s service offerings and joint solutions.
Who You Are
- 3+ years of experience in Customer Success, Account Management, or Client Services within a CPM, SPM, Data & Analytics, or software consulting environment.
- Strong business acumen with a track record of expanding service offerings and growing accounts.
- Excellent problem-solving skills with the ability to anticipate and mitigate risks during customer engagements.
- Strong communication and relationship-building skills with both internal and external stakeholders.
- Experience working with billing, invoicing, and contract management is a plus.
- Ability to work cross-functionally with consulting, sales, and finance teams.
- Prior experience working with CPM/SPM/Data & Analytics software (e.g., Prophix, Anaplan, Adaptive Insights, Vena, OneStream) is a strong asset.
Why Join Us?
- Work with top-tier clients in a high-growth, technology-driven company.
- Expand your expertise in CPM, SPM, and Data & Analytics while contributing to key business strategies.
- Collaborate with an exceptional team that values innovation, growth, and customer success.
- Opportunities for career progression in a rapidly expanding company.
Our Recruitment Process
As part of our comprehensive Talent Acquisition process, candidates may be required to participate in interviews or assessments and present work samples, or portfolios. The specific procedures will be determined by the nature of the job role as successful applicants progress through the recruitment stages.
Our Commitment
We welcome and encourage applications from individuals of all backgrounds, experiences, and perspectives, as we believe that diversity drives innovation and strengthens our team. Delbridge Solutions complies with the Accessibility for Ontarians with Disabilities Act, providing equal opportunities for all. Accommodations throughout the recruitment process are available upon request and will be provided up to the point of undue hardship. Please direct accommodation requests to hr@delbridge.solutions.
