The
Senior SFDC Administrator
will play a key role in supporting and optimizing Docebo’s Salesforce ecosystem. This role involves designing and developing robust Salesforce solutions, managing system configurations, and providing end-user support while also covering Business Analyst responsibilities. Working closely with cross-functional teams, this position ensures that our revenue engine runs smoothly, supporting business growth and operational efficiency.Success in this role requires a strong technical foundation in Salesforce administration, with expertise in Sales Cloud and CPQ.
The ideal candidate is detail-oriented, proactive, and highly organized, with strong problem-solving skills and the ability to manage multiple projects simultaneously. Effective communication and collaboration skills are essential for working with cross-functional teams, including Sales, Finance, Revenue Operations, and Customer Success. A background in SaaS and experience supporting sales and finance teams will also be valuable.
Responsibilities (including but not limited to):
- Design and develop scalable Salesforce solutions, leveraging declarative tools such as Fields, Objects, Page Layouts, Flows, Workflows, Validation Rules, and Permission Sets.
- Configure and maintain the Salesforce platform, including security settings, custom fields, page layouts, and Lightning pages.
- Support data integrity and issue resolution by identifying root causes and implementing prompt fixes.
- Provide end-user support through ticket resolution, training, and documentation.
- Perform data import/export tasks within Salesforce, ensuring accuracy and compliance.
- Administer Salesforce CPQ updates, including price books, product configurations, discount schedules, approval rules, and customer-facing templates.
- Develop a deep understanding of Docebo’s business processes and their interaction with Salesforce-related applications.
- Collaborate with project teams to gather business and functional requirements, defining and prioritizing needs.
- Translate business needs into system requirements via user stories and acceptance criteria.
- Document requirements for system configuration, testing, and deployment.
- Recommend and implement best practices to optimize Salesforce performance.
- Utilize tools such as Confluence and Jira to manage project tasks and communication.
Requirements:
- Typically 4+ years of hands-on Salesforce administration experience, specifically with Sales Cloud.
- Experience supporting Salesforce CPQ.
- Knowledge of Salesforce Billing is a plus.
- Deep understanding of Salesforce architecture, workflows, and integrations.
- Proficiency in SOQL for debugging and data issue resolution.
- Hands-on experience with Salesforce declarative tools, such as Lightning Flows.
- Experience with data migration and import tools (Data Loader, Data Import Wizard).
- Familiarity with installing and configuring managed packages from Salesforce Partners.
- Proven ability to manage multiple customization projects from design to deployment.
- Strong interpersonal and communication skills to work with cross-functional teams.
- Experience in Quote-to-Cash processes from both a systems and business perspective.
- Background in SaaS, with experience supporting sales and finance teams.
- Self-motivated and capable of working independently or collaboratively to meet deadlines.
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