Description
š” Who We Are
Hi there! Weāre Carbyne, and every day, weāre on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, weāre building a cutting-edge platform that helps save livesāthink live video streaming, real-time chat, and precise location tracking.Ā Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, weāre innovating life-saving solutions for over 400 million people worldwideĀ Are you ready to make a difference with us? Letās do this!Ā
š About the Role
In this position, youāll play a critical part in advancing Carbyneās mission! Weāre seeking a Project Manager who will manage successful projects to ensure that our deployments are delivered on time and produce the desired results. In this role, you will be orchestrating all project-related activities, managing timelines, and bringing the required resources to support the project's success (both from Carbyne and its partners). You will be responsible for the successful day-to-day relationship between customers, partners, and Carbyne and work with relevant team members to create any required documentation requests.
You will be meeting the customer regularly, following up on their needs and expectations making sure they get the best possible service expected.
šÆ Hereās What Youāll Be Doing
- Oversee deployments from initiation to execution for assigned customer projects
- Coordinate and work closely with partners and customers to ensure a successful implementation process and customer satisfaction
- Create/manage commercial and pilot project plansĀ
- Effectively manage & communicate project tasks and commitments with the Carbyne team and other relevant stakeholders
- Manage customer expectations, project schedules, and determine resource needs
- Identify business development and "add-on" sales opportunities as they relate to specific projects
- Lead internal, customer, and partner meetings to set expectations for all involved in the process
- Establish, develop, and manage key relationships with partners and customers
- Optimize and improve the work process and methodologies
- Collaborate with additional project resources to ensure smooth deployments to meet project expectations
- Communicate internal and external project updates.
- Identify risks, escalate early and work to identify the path forward that wonāt delay the timeline.Ā
Requirements
š What You Bring:
- Have 3 - 5 years experience in a similar position in a B2B SaaS company, managing an entire project lifecycle
- MUST possess a PMP or CAPM certification.
- Proven experience in working closely with R&D teams on product execution, technical team members, C-suite engagement for B2B SaaS or similar Command Staff engagement for B2G customers
- Strong leadership, management, and organizational skills
- Strong analytical and research skills - proven experience in using data and user research to glean customer insights, including directly interfacing with users
- Proven ability to work with cross-functional groups and drive decision-making
- Self-motivated with a hands-on approach
- Ability to thrive in a fast-paced, start-up environment
- Willingness to travel (domestically)Ā 25%-35% of the time
- Experience with Public Safety organizations preferred
Bonus points for:
- Experience in ESInet and I3 technologies
- Experience in cloud based deployments
Feeling unsure because you donāt check every box? Donāt worry, weāve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who weāre looking for!
Benefits
š Why Youāll Love It Here
š©š½āāļø Comprehensive healthcare (medical, dental, vision). šø 401(k) matchingābecause your future matters! šļø Unlimited vacation days (yep, really!). š¶ Parental leaveāfamily first! šŖ Health & wellness perks to keep you feeling great.Ā āļø$100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as āwork,ā right?Ā Plus, youāll join a team that believes in inclusion, equality, and having fun while making a difference.Ā
š Our Promise
At Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. Weāre dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed!Ā Where every person counts.Letās make the world safer together!Ā (Note: We are unable to sponsor employment visas)Ā The pay range for this position in New York City is $139,00-$155,000 + equity + benefits (including medical, dental, vision and 401K). Base pay offered may vary depending on job-related knowledge, skills, and experience.
