Description
Who We Are:
Hi! We’re Carbyne and we are on a mission to help emergency call centers save lives everyday. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries around the world, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies.
Want to join our mission-driven team? Read on.
About the role:
We’re seeking a Project Manager who will manage successful projects to ensure that our deployments are delivered on time and produce the desired results. In this role, you will be orchestrating all project-related activities, managing timelines, and bringing the required resources to support the project's success (both from Carbyne and its partners). You will be responsible for the successful day-to-day relationship between customers, partners, and Carbyne and work with relevant team members to create any required documentation requests.
You will be meeting the customer regularly, following up on their needs and expectations making sure they get the best possible service expected.
Here’s what you’ll be working on:
- Oversee deployments from initiation to execution for assigned customer projects
- Coordinate and work closely with partners and customers to ensure a successful implementation process and customer satisfaction
- Create/manage commercial and pilot project plans
- Effectively manage & communicate project tasks and commitments with the Carbyne team and other relevant stakeholders
- Manage customer expectations, project schedules, and determine resource needs
- Identify business development and "add-on" sales opportunities as they relate to specific projects
- Lead internal, customer, and partner meetings to set expectations for all involved in the process
- Establish, develop, and manage key relationships with partners and customers
- Optimize and improve the work process and methodologies
- Collaborate with additional project resources to ensure smooth deployments to meet project expectations
- Communicate internal and external project updates.
- Identify risks, escalate early and work to identify the path forward that won’t delay the timeline.
Requirements
- Have 3 - 5 years experience in a similar position in a B2B SaaS company, managing an entire project lifecycle
- Proven experience in working closely with R&D teams on product execution, technical team members, C-suite engagement for B2B SaaS or similar Command Staff engagement for B2G customers
- Strong leadership, management, and organizational skills
- Strong analytical and research skills - proven experience in using data and user research to glean customer insights, including directly interfacing with users
- Proven ability to work with cross-functional groups and drive decision-making
- Self-motivated with a hands-on approach
- Ability to thrive in a fast-paced, start-up environment
- Willingness to travel (domestically)
- Experience with Public Safety organizations preferred
Bonus points for:
- Experience in ESInet and I3 technologies
- Experience in cloud based deployments
Benefits
- Comprehensive medical, dental, and vision insurance
- 401K, matching up to 4% of your salary
- Parental Leave Policy
- Unlimited vacation days
- Sick days
- Stock options
- Health and Wellness Benefits
Our Promise:
Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offenses, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.Note: We are unable to support employment visas at this time.The pay range for this position in CA is $139,00-$155,000 + equity + benefits (including medical, dental, vision and 401K).
Base pay offered may vary depending on job-related knowledge, skills, and experience.
