Plumbing Technician - Tampa

Lessen is one of the fastest growing companies in the real estate services industry.  Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place!  But we aren’t just a tech company.  We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients.  Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year.  Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.

What You'll Do

• Respond, as directed, promptly and professionally to work order requests.
• Perform intermediate to advanced troubleshooting, repairs, and installation of all plumbing components, including water heaters
• Perform other miscellaneous preventive maintenance and minor home repairs as assigned. These could include, but not limited to, electrical, appliances, pool equipment, carpentry, and drywall
• Ensure work is performed in a timely and professional manner.
• Provide excellent customer service to residents, homeowners and others.
• Assist with scheduling, overseeing, and communicating as necessary to complete work orders.
• Identify/complete any/all additional tasks required to complete the service call in a timely manner.
• Maintain inventory of stocked tools and parts in service vehicle.
• Attend service and safety meetings.
• Responsible for scheduling routine maintenance and repairs of assigned company service vehicle, as well as keeping a clean and well-organized exterior/interior.
• Maintain a professional appearance with clean uniform and being well-groomed.
• Assist other Service Technicians with questions and troubleshooting.
• Cross training and assisting other company departments.
• Complete required training courses.
• Complete the forms required for processing warranty parts.
• Travel requirements: this position is based 100% in the field.
• Must comply with all safety regulations and policies, including the use of a back brace, safety goggles, and gloves when appropriate.
• Perform other duties as assigned.

You Should Have

• Effectively operate basic plumbing service and hand tools.
• Ability to be at work on a regular and consistent basis where overtime may be required.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Good verbal and written communication skills
• Strong organizational and time-management skills
• Ability to make quick and effective decisions to resolve problems.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• Maintain a positive attitude that aligns with company culture.
• Ability to explain and present items necessary for making the appropriate and proper repairs.
• #IND1

Minimum Qualifications

• High School diploma or equivalent
• Minimum 4 years of previous plumbing experience at a licensed plumbing company
• Possess a valid state Driver’s License.
• Must pass an MVR check to drive a company vehicle.
• Effective use of mobile devices including cellphones, tablets and credit card payment devices.
• Current OSHA 10 Hour certification or passing OSHA 10 Hour safety course facilitated by the company during orientation.