About Fi
Who we are: Fi is a money management app that listens to your needs, understands your wants, and gently nudges you to achieve your financial goals. On the inside, we’re a deep-tech startup that’s building a highly innovative and secure financial hub for a digital-first generation.Why you should work with us
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We are about doing the right thing always, both for our team and our users. We are a positive, transparent and inclusive community, celebrating success together, encouraging bias for action and individual brilliance. We are ambitious and want everyone thinking ‘impact and growth’.
Expected Skill Set:
Team management : Ability to guide the L1 agents whenever they are stuckAbility to provide constructive & corrective feedbackAbility to identify gaps in daily operations and fix via interventionsAbility to resolve interpersonal conflicts among team membersAbility to prioritize tasks based on team & org’s prioritiesGood communication skills: Good speaking & writing skills both in Hindi & EnglishStakeholder management: working with stakeholders/ POCs for issue resolution Note: Tools to be handled: Sherlock, Freshdesk, Ozonetel, Guru
Key requirements for the Role:
Minimum 5 years of experience in the CX domain/ opsMinimum 2 years of experience of managing a teamOwnership driven mindset, drive to solve problems end to end collaborativelyTeam Player, expected to prioritize team goals & objectivesApproaches CX from a customer oriented mindsetAbility to solve problems without existing knowledge/ solutioningEscalations handling would be an added advantageExpected to take “Senior call back” calls when requested by users
Selection process & timelines :
Once we have your application, our Talent team will review and reach out if we find your profile/portfolio suited for the current requirements. Expect at least 3 rounds to assess your articulation & communication, general aptitude, attitude and team fitment. You will be quizzed for your role-related knowledge and general cognitive ability.We aspire to create an inclusive culture of diverse people not just because it's the right thing to do but because heterogeneity inspires us and is more fun! We employ people solely on merit and do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.Apply for this job
