We are an Avidbots Corp branch located in Colombia, dedicated to offer customer care support of Avidbots sold products around the world. Our services includes, specialized technical support, live robots assistance, 24/7 remote monitoring, development and maintenance of cleaning plans "patterns" for scrubber robotic machines. Our goal is to keep providing the support on this fields and daily include more fields to work on as the company grows and our team get more skills. We work hard to keep our employees happy and under the best conditions we can provide, aiming to make a great community to work in and where everyone is glad to share it's time.
- About the Role :We are looking for an enthusiastic, customer centric Technical Support Specialist to help support our robots, customers and technicians in the field. You enjoy interacting with people and excel in a fast moving & dynamic environment. You are highly skilled at uncovering customers’ needs, and following through with effective solutions. The Technical Support Specialist is critical to our customers’ success by providing them with excellent customer service and helping resolve technical issues quickly and professionally. This role reports to the Team Lead - Technical Support.
- How you will make a difference:
Build positive relationships with customers and communicate through email, messaging, and phone conversations Provide excellent customer service to all internal and external customersDiagnose issues or technical problems related to all aspects of the robot and it’s associated systemsTake ownership and resolve customer complaints quickly and creatively; escalate as necessary following internal guidelinesBe part of the on-call tech support rotation as necessaryWork with internal teams to help resolve more complex challengesKeep track of and resolve challenges in a timely manner, keeping the customer informed throughout the process.
- Key skills and experience:
Diploma, degree, or 2-5 years of experience in associated field such as electronics, robotics or hospitality and customer serviceComfortable and experienced at fault-finding by reading schematics, wiring diagrams and instructional manualsAbility to work flexible shifts occasionally and to adapt to changing work schedules based on business and customers’ needsHave strong people skills, be approachable, a good listener, and empatheticDriven individual, passionate about robotics, self-starter and works well as part of a small support team.
- Nice to Have:Experience working with electronics or electro-mechanical devicesExperience servicing floor cleaning equipmentHold a valid and up-to-date driver’s license and passportWillingness and ability to travel occasionally, within Canada and Internationally Experience working with Linux, Jira, SalesforceProgramming and troubleshooting experienceMultilingual.
Life at Avidbots
Thrive Here & What We Value1. Agile Methodologies | 2. Front end UI | 3. Object Oriented Programming | 4. Basic skills with Linuxbased operating systems (bash scripting, command line, etc) | 5. Nice to have: Experience with Sisense for Cloud Data Teams (Periscope), Understanding of ROS concepts, localization, and Robotics in general.</s> | Emphasis on collaboration and teamwork | Focus on providing excellent customer service | Encourages continuous learning and professional development | Values work-life balance</s> | Employee-focused organization | Certified Great Place to Work® consecutively for the last 5 years | One of Deloitte's Fast 500 (2021) | Multicultural organization founded by international students | Zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation | Professional working environment and culture | Commitment to building a diverse workforce</s> | Avidbots is an equal opportunity employer committed to building a diverse workforce. | We encourage individual achievement and recognize the strength of a diverse workforce. | We hold our executives to the same standards as all of our employees, and we believe work should be a safe space for all. | Avidbots has an absolutely zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation. | We also offer a professional working environment and culture and believe that work / life balance is critical to ensure the happiness/well-being of our people. Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.</s> | 1. Employeefocused organization | 2. Certified a Great Place to Work® consecutively for the last 5 years | 3. One of Deloitte's Fast 500 (2021)</s> | 2. Certified Great Place to Work® for the last 5 years | 4. Passionate and talented individuals welcome to join our team | 5. Commitment to delivering intelligent and autonomous robotic solutions that not only enhance operational efficiency but also promote a cleaner and healthier world.</s> | As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. | We offer a professional working environment and culture and believe that work/life balance is critical to ensure the happiness/well-being of our people.</s> | 2. Certified as a Great Place to Work® consecutively for the last 5 years | 5. Avidbots is an equal opportunity employer committed to building a diverse workforce</s> | 3. Deloitte's Fast 500 (2021) | 4. Diverse Canadian Company founded by international students | 5. Zero Tolerance Policy for Discrimination or Hate against members of any race, religion or sexual orientation</s> | 2. Certified as Great Place to Work® for the last 5 years | 4. Hybrid role based out of Kitchener office 12 days per week | 5. Commitment to building a diverse workforce</s> | High-performance culture that fosters continuous improvement and process discipline | Adherence to security, compliance, and industry best practices in all support activities and maintain proper documentation.</s> | 2. Certified Great Place to Work® for 5 years | 4. Commitment to Building a Diverse Workforce | 5. Zero Tolerance Policy for Discrimination or Hate</s> | Dynamic IT Team at Avidbots Corp. | Emphasis on innovation and staying ahead in technology | Collaborative work environment | Opportunities for growth and development | Strong focus on customer satisfaction and success</s> | Avidbots is committed to delivering intelligent and autonomous robotic solutions that not only enhance operational efficiency but also promote a cleaner and healthier world. | Our groundbreaking autonomous cleaning robots, specifically the Neo 2 and Kas, are redefining the cleaning industry by offering state-of-the-art technology, advanced navigation, and data-driven insights to businesses across the globe. | Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. | We also offer a professional working environment and culture and believe that work / life balance is critical to ensure the happiness/well-being of our people.</s> | 4. Multicultural Organization | Employee-focused organization that has been certified a Great Place to Work® consecutively for the last 5 years | Headquartered in Kitchener, ON, Canada</s> | Headquartered in Kitchener, ON, Canada, we are an employee-focused organization that has been certified a Great Place to Work® and one of Deloitte's Fast 500 (2021). | Avidbots is an equal opportunity employer committed to building a diverse and inclusive workforce. We celebrate the strength of diverse perspectives and believe in fostering a workplace where all employees feel valued and supported. | Discrimination of any kind has no place here—we are dedicated to maintaining a culture of respect, collaboration, and innovation.</s> | Avidbots is committed to building a diverse workforce and holds executives to the same standards as all employees. | The company offers a professional working environment and culture and believes that work/life balance is critical to ensure the happiness/well-being of its people. | Avidbots has an absolutely zero tolerance policy for discrimination or hate against members of any race, religion, or sexual orientation.</s> | Avidbots is committed to building a diverse workforce and holds executives to the same standards as all employees. They believe work should be a safe space for all and have an absolutely zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation. Avidbots also offers a professional working environment and culture and believes that work / life balance is critical to ensure the happiness/wellbeing of their people.</s> | 12. Avidbots is an equal opportunity employer committed to building a diverse workforce. | 13. Avidbots has an absolutely zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation. | 14. Avidbots offers a professional working environment and culture and believes that work / life balance is critical to ensure the happiness/wellbeing of our people.</s> | Headquartered in Kitchener, ON, Canada, we are an employee-focused organization that has been certified a Great Place to Work® consecutively for the last 5 years and one of Deloitte's Fast 500 (2021). | Avidbots is proud to be an equal opportunity employer. We are committed to compliance with all fair employment practices and each qualified applicant will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. | By valuing diversity, Avidbots promotes a genuinely inclusive professional atmosphere to offer extraordinary solutions for our clients. Our professionals are highly valued and work in an environment that promotes engagement, safety, healthy living, and superior efficiency.</s> | 11. Avidbots is an equal opportunity employer committed to building a diverse workforce. | 12. Avidbots has an absolutely zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation. | 13. Avidbots offers a professional working environment and culture and believes that work / life balance is critical to ensure the happiness/wellbeing of our people.</s> | 1. Customercentric approach | 2. Fastmoving and dynamic environment | 3. 100% vertically integrated technology company offering comprehensive service and support to customers on five continents | 4. Headquartered in Kitchener, ON, Canada</s> | 1. Employeefocused organization that has been certified a Great Place to Work® consecutively for the last 5 years | 2. One of Deloitte's Fast 500 (2021) | 3. Commitment to building a diverse workforce | 4. Professional working environment and culture | Committed to delivering intelligent and autonomous robotic solutions that not only enhance operational efficiency but also promote a cleaner and healthier world.</s> | Start-up environment where you will be wearing many hats | Working alongside an experienced team of robotics veterans and programmers to support you along the way | Willingness to help setup testing frameworks, continuous integration and other software development tasks as necessary.</s> | Proactive, entrepreneurial approach to revenue growth</s> | 2. We offer a professional working environment and culture, and believe that work/life balance is critical to ensure the happiness/wellbeing of our people. | 3. Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.</s> | 2. Certified Great Place to Work® consecutively for the last 5 years | 5. Zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation.</s>
