Customer Success Manager
Vumedi is the leading healthcare education platform for doctors worldwide. We are seeking a Customer Success Manager to help Vumedi continue to be the premier digital peer to peer learning solution for physicians as they look for new ways to improve patient care.
About The Role:
Vumedi’s Customer Success Managers (CSMs) are entrusted with the relationships, strategy, and well-being of our customers. In this role, you will be expected to partner with our Customers as a trusted advisor to drive their success. Great CSMs for Vumedi are proactive, collaborative and hyper-focused on delivering value.
Why Work at VuMedi:
- Career changing opportunity to help build a healthcare start-up with an exponentially growing viewership
- Make a direct impact on company growth
- Be a part of a company that is beloved by doctors and improves patient care every day
What You’ll Do:
- Build meaningful relationships with customers and key stakeholders by learning about their business, understanding their goals and making impactful recommendations
- Partner with customers to develop strategy for higher performance and ROI on the platform
- Enable customers to become Vumedi experts and understand the value in digital peer to peer education
- Lead the development, management and execution of Vumedi’s customer programs, tracking to deadlines, communicating updates and delivering above customer expectations
- Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities
- Maintain detailed CRM records to document customer status and updates
- Achieve/exceed renewal rate target across assigned accounts
- Regularly engage key stakeholders to communicate ROI and reinforce value proposition
- Be an industry expert and partner cross-functionally to solution and advocate on behalf of your customers
- Collaborate with internal teams to ensure customer requirements and goals are met
How you can do more than account management:
- Provide product input based on customer feedback
- Drive community traffic by advocating industry trends to the education team
- Help promote a great culture
About You:
- 8+ years customer success or account management experience
- You are highly consultative, business savvy, and have excellent analytical skills as well as the ability to understand complex data and make data-driven decisions
- You have excellent verbal and written communication skills
- You are detail-oriented and have worked with large, complex enterprise accounts with multiple projects and key stakeholders
- You are technically-savvy, understand data integration and enjoy learning new systems
- You are eager to learn about the evolving healthcare trends and are proactive in finding creative ways to deliver solutions to customers
- You are empathetic to customers needs and care deeply about helping them achieve their goals
- You are a self-starter; you are confident in an autonomous environment and have the capacity to make informed decisions and guide our customers to success
- You are an engaging and captivating presenter and enjoy talking with and listening to others
- Willingness to travel to customer locations as needed
Additional Desirable Experience:
- Experience working for a growing small-mid sized company
- Experience in the healthcare industry, pharmaceutical advertising, and/or digital marketing
- Experience with Tableau, Jira, Workfront, Salesforce or other similar CRM tools
- Project and/or Campaign management experience
Learn more about VuMedi*This is a hybrid role, with three days a week (M/W/F) in our Minneapolis (St. Louis park) office.
