This position leads and manages risk control and claims management services for 3 established group programs and provides support to others.
EDUCATION AND EXPERIENCE:
Bachelor’s Degree or equivalent in Occupational Safety or related discipline and at least five (5) years of experience in Safety and/or Risk Management. Has certification as a CSP, ARM, CPCU, or other related to the job.
SKILLS/COMPETENCIES REQUIREMENTS:
- Strong knowledge and understanding of safety and loss control.
- Excellent written and verbal communication skills.
- Public speaking experience.
- Comfortable presenting to large groups.
- Organizational, planning, and prioritization skills.
- Strong analytical, problem-solving, and judgment skills.
- Works well independently and in a team environment.
- Sense of accomplishment.
- Strong customer orientation.
- Interpersonal skills.
- Commitment to company values.
- Proficient in Microsoft Office.
- Ability to oversee the execution of learning plans for the team members.
- Leader in the department.
- Detail oriented.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist Captive or Business Development Executives with sales presentations as needed.
- Manage Provider Relationships- We develop, coordinate, and manage provider relationships by reviewing risk control service reports and member safety action plans developed and carried out by the providers. In addition, the following may apply:
- Adjust provider services as needed.
- Evaluate provider services.
- Quality assurance of provider services and reporting.
- Establish new service providers.
- Consultation: We consult with captive members regarding best safety/health and risk management practices, policies, and procedures. We provide semi-annual comprehensive reports to the executive board/committee and members of each of our captive programs, which detail risk control and claims services activity, loss analyses, injury rate, risk control program assessment scores, and areas of concern and suggested action. In addition, attend and participate in captive program board meetings (generally 2 meetings per year per program).
- Workshops, Webinars, and Other services: Support and coordinate risk control workshops (generally 2 per year per program). This is accomplished by the following:
- Selecting meeting locations and drafting meeting agendas.
- Soliciting suggestions from program members.
- Identify speakers/moderators.
- Facilitate risk control workshops.
- Evaluate the program with the use of member surveys and build future workshops accordingly.
- Assist with sales presentations.
- Technical support and research.
- Occasional on-site member training.
- Mentor and coach junior colleagues to develop the necessary skills to be successful in the risk control department.
- Contract review and financial payment facilitation across multiple vendor relationships.
- Assist with the coordination of claims management services.
PRIORITIES:
Thorough Risk Analysis and Reporting, Facilitation of High-Quality Workshops/Webinars/Other Training, Customer Service/Relationships, Mentor and Coaching, Safety and Loss Control Oversight.
TRAVEL:
Approximately 25% is required, both domestically and internationally, for this position. This includes compliance with all of the requirements of the localities and destinations, as well as transportation carrier requirements.
