The VP of Underwriting Operations will oversee and manage the policy issuance, premium & enrollment administration and operations for a portfolio of Medical Stop Loss Insurance. This includes assuring final requirements to bind policies are received and collaboration with underwriting to confirm any quote contingencies are resolved. This leader will ensure the efficient, accurate, and timely issuance of new and renewal policies, maintaining operational efficiency, and lead a team of account managers and premium & enrollment professionals. The VP of Underwriting Operations will work closely with senior leadership, underwriting, and other departments to maintain compliance with both internal guidelines and regulatory requirements. This role requires expertise in medical stop loss operations and underwriting.
Key Responsibilities:
Strategy & Leadership:- Lead and manage the underwriting operations, including policy issuance, applying premium, and identifying enrollment variance.
- Collaborate with senior leadership to set procedural guidelines and operational strategies to ensure customer service and competitive market positioning.
- Monitor and refine operations standards and practices to optimize efficiency and accuracy.
- Oversee the policy issuance and premium administration process for new business, renewals, and policy amendments to ensure consistency, accuracy, and timeliness.
Team Management & Development:- Lead, mentor, and develop a team of account managers and premium & enrollment analysts, ensuring high performance, continuous learning, and adherence to best practices.
- Provide coaching and guidance to team members, ensuring they understand complex principles.
- Conduct performance evaluations and create personal development plans for team members.
- Foster a collaborative, high-performance culture with internal and external stakeholders.
Operational Efficiency & Continuous Improvement:- Identify opportunities for process improvement within underwriting operations, with a focus on reducing cycle times, enhancing accuracy, and improving customer experience.
- Implement and manage technology tools and systems to streamline workflows and improve quality assurance.
Compliance & Application Oversight:- Ensure all underwriting activities comply with applicable laws, regulations, guidelines and industry standards, including state and federal requirements for medical stop loss insurance.
- Stay updated on regulatory changes and industry developments affecting the Medical Stop Loss Insurance and self-funding industry space, ensuring operational alignment with any new requirements.
- Oversee the preparation and loading of fronting carrier policy forms and documents into Connexure ESL Office. Additionally, treaty creation, ceding expense implementation and bordereaux reporting are joint responsibilities this leader will share with other senior staff members.
Qualifications:
- Education:
- Bachelor’s degree in business, insurance, finance, or a related field. A master’s degree or professional certification is preferred.
- Experience:
- 8+ years of underwriting experience in medical stop loss insurance, with at least 3 years in a leadership or management role.
- Proven experience in underwriting operations management, risk assessment, and team leadership in the insurance industry.
- Extensive knowledge of medical stop loss insurance products, underwriting guidelines, policy issuance, and premium administration processes.
- Skills & Competencies:
- Strong leadership, management, and interpersonal skills.
- Deep understanding of Medical Stop Loss insurance.
- Excellent communication skills, with the ability to engage with both internal and external stakeholders at all levels.
- Analytical mindset with advanced problem-solving abilities.
- Proficient in Connexure ESL Office and MS Office Suite (Excel, Word, PowerPoint).
- Ability to adapt to and lead in a fast-paced, dynamic environment.
- Strong attention to detail and commitment to compliance and accuracy.
Work Environment:
- Occasional travel may be required for industry events, client meetings, or business development activities.
