We’re growing! Don't miss the opportunity to be part of our global team as our
Customer Service Product Analyst
About us:
At iVisa we believe that traveling should be simple. That’s why over 1 million travelers have chosen us to facilitate their passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 80% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!
Why iVisa?
- Collaborative, friendly, and diverse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues.
- Truly remote-first work environment: work from anywhere or everywhere - we encourage global travel
- Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health.
- Training Allowance: Access an outstanding learning platform to facilitate your professional growth.
- Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents.
- Thrive in a highly tech-savvy company equipped with cutting-edge tools and the power to make a substantial impact.
- Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree, allowing you to contribute to our environmental initiatives.
- Rest and Relaxation: We offer flexible PTO for all employees.
As a Customer Service Product Analyst, you’ll be responsible for:
- Ensure the creation and maintenance of a centralized knowledge base for product-related information, accessible to all Customer Service agents.
- Act as the main point of contact between the Portfolio management and Customer Service teams, facilitating clear and timely communication about product updates, launches, and changes.
- Collaborate with stakeholders from both departments to gather and integrate feedback on product-related resources and ensure alignment before disseminating information.
- Analyze customer inquiries and feedback to identify trends and opportunities for improving product documentation and training materials.
- Develop action plans based on data and feedback to enhance agents’ preparedness and ensure seamless handling of product-related queries.
- Regularly review and update product documentation and resources, seeking feedback to keep them accurate and relevant.
- Actively participate in cross-functional projects that impact product communication or customer service readiness.
What will make us choose you?
- Passionate about customers and providing extraordinary experiences.
- Empathetic, with good communication and teamwork skills.
- Attention to detail and precision and Proactivity.
- Avanced G-Suite: Sheets, Docs, Slides, Forms.
- Intermediate Excel
- Open to taking on new challenges and working in an environment of constant change due to accelerated growth.
- Want to be a fundamental part of building the team and the bases for the iVisa experience
iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.
