TouchBistro is looking for a Manager, Billing & Collections to lead our billing operations, optimize our Zuora platform, and drive strategies that ensure accuracy, efficiency, and compliance. This role combines operational expertise with strategic leadership to minimize delinquency rates, maximize cash flow, and deliver an exceptional customer experience. The ideal candidate is an innovative leader with a proven track record of process optimization and team development in a fast-paced environment.
What You’ll Do
- Billing Operations: Ensure accurate invoicing, optimize Zuora workflows, and collaborate with teams to resolve billing issues promptly.Collaborate with the Finance team to ensure accurate accounts receivable reporting and goal alignment to maintain liquidity and reduce overdue balances.
- Collections Management: Develop strategies to reduce overdue accounts and improve cash flow. Negotiate payment plans and manage escalations effectively, coordinating with legal counsel when necessary.
- Customer Focus: Maintain strong customer relationships while resolving billing disputes with a customer-centric approach.
- Team Leadership: Build, mentor, and lead a high-performing team with clear, measurable goals.
- Reporting & Analysis: Generate and analyze performance reports to drive actionable insights for senior leadership while also identifying and implementing process improvements.
- Compliance: Ensure adherence to billing and collections laws across North America, Mexico, and the UK.
- Technical Expertise: Leverage tools like Zuora, NetSuite, Creditsafe and Salesforce to streamline operations and workflows.
What You Bring
- You have 5+ years in billing/collections
- You have 2+ years in leadership
- You have strong negotiation and problem-solving skills
- You have deep understanding of collections laws across North America, Mexico, and the UK.
- You are results-oriented leader with experience achieving KPIs such as DSO reduction and improved cash flow.
- You have proven ability to drive process innovation and leverage billing platforms to optimize workflows.
What We Offer
At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful. The Perks:
- Generous Time Off Program
- Health, Dental, and Vision Benefits
- Flexible Health and Wellness Plan
- Parental Leave & top up
- Employee Assistance Program
- Professional Development
- Volunteer Program
- Monthly Lunches
About TouchBistro
TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed.
Requests for accommodation due to a disability can be made at any stage of the recruitment process.
