Job Description:
The Training & Development Specialist will report to the Director of Training & Development and is a member of the Training & Quality Assurance department and will be responsible to conduct company training programs and monitor effectiveness of the training delivered.
Responsibilities:
- Delivers new employee training and job-specific training courses.
- Reports on progress of individual employees under guidance during training periods.
- Evaluates program results and prepares training status reports.
- Maintains inventory of training materials.
- Develop clear learning objectives and goals.
- Design training materials, presentations, manuals, and resources.
- Select appropriate training methods (e.g., workshops, e-learning, hands-on training).
- Adapt delivery methods to accommodate varying learning styles.
- Comprehension of facilitator scorecards and KPI’s to measure effectiveness and understand learner bell-curve
- Make suggestions and assist in the updates and additions of department policies and procedures.
- Delivers personal training to representatives through side-by-side coaching, monitors, and goal setting.
- Confer with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
- Work in coordination with management to identify ways to improve effectiveness, quality and efficiency of all current training programs.
- Develop course materials and formulate teaching outlines and instructional methods.
- Select teaching aids such as training handbooks, games, demonstration models, and multimedia aids.
- Select or develop testing and evaluation procedures to be used at completion of training.
- Assist and mentor employees with “how to” questions related specifically to their work duties.
- Regular and punctual attendance.
- Other duties as assigned.
Education & Other Minimum Requirements
- 2+ years of experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education.
- 2 + years of experience in Learning and Development Facilitation, or equivalent demonstrated through one or a combination of the following: work experience, training, education
- Clear understanding of Kirkpatrick Model
- Experience with exploratory learning and blended learning environments
- Experience and knowledge in adult learning theory and learning styles
- Experience with ADDIE model
- Strong analytical and technical skills
- Attention to detail
- Excellent communication skills in both verbal and written form
- Ability to work well across multiple departments
- Experience working in the loan servicing, collections, consumer operations or finance industry.
- Ability to interact comfortably on the phone and in person at the executive level.
- Proficiency with Excel, Word and PowerPoint.
- Organized individual who excels at problem solving and multi-tasking.
- Energetic self-starter with a track record of determination and willingness to go the extra mile.
- Adaptable and willing to learn new things with a keen eye for detail.
Bonus points if you have:
- An eagerness to learn and grow your leadership skills
- A drive to succeed, a sense of urgency, and a passion for your work
- An all-around team player attitude
Competitive pay with bonus, and a comprehensive benefits package that includes, but not limited to:
- 401(k) + company match up to 4%
- Long Term Incentive program
- Medical, dental, and vision coverage
- Annual HSA contribution of $1,650
- Life insurance, disability, and critical illness
- Birthday holiday
- 2 floating Community Days
- Free snacks and drinks in the office
- Tuition reimbursement program
- Generous PTO, including Paid Parental Leave
- $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day
- Community funds, wellness funds, and more
Learn more about our benefits by viewing our 2025 Employee Benefits Brochure.Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise. Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services.
Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community.
Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Equal Employment OpportunityIt is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.
This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
