Help Desk Technician with Secret Clearance - Onsite in Washington, DC

bookerdimaioWashington D.c., United StatesOnsite

This job is no longer open

This position is onsite in Washington, DCActive Secret Clearance or higher is mandatory. 5 years of experience and a Bachelor's degree is required. 4 years of additional experience can be substituted for a Bachelor's degree.

We are seeking a skilled Help Desk Technician to support a dynamic team onsite in Washington D.C. The team you'll be supporting is managing and modernizing a Commercial Off-The-Shelf (COTS) Enterprise Resource Planning (ERP) system and utilizing Linux and Kubernetes among other technologies.

Key Responsibilities:

Provide first and second-level support for system issues.
Monitor, prioritize, and resolve support tickets using the organization’s ticketing system.
Assist users with hardware, software, and network troubleshooting.
Troubleshoot and manage issues related to Linux-based systems and Kubernetes environments.
Ability to troubleshoot and resolve software and hardware issues efficiently.

This job is no longer open

Life at bookerdimaio

Thrive Here & What We Value* Emphasis on formal process control and management of changes to requirements* Continuous updating of the system baseline as various changes are imposed during the lifecycle* Collaborative and supportive work environment* Opportunities for professional growth and development* Flexible work arrangements (e.g., remote work options)* Recognition and rewards for outstanding performance* Values Adaptability and Problem-Solving Skills* Encourages Proactive Technical Customer Service Experience* Prioritizes Teamwork and Collaboration

Help Desk Technician with Secret Clearance - Onsite in Washington, DC

This position is onsite in Washington, DCActive Secret Clearance or higher is mandatory. 5 years of experience and a Bachelor's degree is required. 4 years of additional experience can be substituted for a Bachelor's degree.

Key Responsibilities:

Life at bookerdimaio

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