MI - Lead Servo Motor/Valve Technician

Responsibilities

• Manage and organize the department to achieve goals of growth, service excellence and increased profitability.
• Assign jobs to technicians.
• Answer status request from customer service/customers/ and the sales team.
• Monitor the technicians’ hours to meet the current workload.
• Verify all technicians are on time and performing duties during hours of operations.
• Manage and ensure that the servomotor and servo valve techs  are able troubleshoot, repair, and test all types of AC/DC servo motors, servo valves, proportional valves.
• Set up repair and test procedures for new repair items.
• Maintain a clean and safe work area.
• Participate in continuous improvement through training and associate development.  
• Confer with other supervisors to coordinate operations and activities within or between departments.
• Ensures safety rules and safe work practices are followed throughout department.
• Perform yearly performance reviews with all direct reports.
• Enforce policies and procedures
• All other duties as assigned. 

General Education, Knowledge and Experience

• Experience – 8+ years of experience in managing a servomotor production, or servo valve production, industrial repair, and service industry preferred.
• Able to read and troubleshoot electrical and hydraulic schematics.  
• Willing to travel to other Paragon locations and customer sites.
• Able to work weekends and answer after hours calls from account managers and customers.

Core Competencies

• Attention to Detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
• Technical Expertise: Applies and improves extensive or in-depth specialized knowledge, skills and judgment to accomplish a result or to serve one’s “customers” effectively.  (Customers can be co-workers, pears or management as well as external consumers or a service.)
• Teamwork: Developing constructive and cooperative working relationships with others, and maintaining the over time. Using appropriate interpersonal styles and methods to inspire and guide individuals (or a team) toward goal achievement: modifying behaviors to accommodate the tasks, situations, and people involved.
• Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. 
• Problem Solving/Analytical Thinking: Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary. 
• Follow-Up: Establishing procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and characteristics of the assignment or project.
• Initiative: Asserting one’s influence over events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive.
• Planning and Organizing (Work Management): Establishing a course of action to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.
• Drive for Results (Work Standards): Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement.