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Senior Systems Engineer - NET Services

Diligent ConsultingScott Afb, Illinois, United StatesOnsite
This job is no longer open

Security Clearance Requirement


US Citizen with Secret Clearance 


Perform a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment. Provides quality assurance review and the evaluation of new and existing software products.  Provide tracking, customizable reporting, knowledge base development, and access for both network support technicians and customer searches for status updates and common incident resolution.Provide incident reports (or incident data if only data is requested) to support Capacity Management, Service Level Management, Security, Availability Management, Service Asset and Configuration Management, Change Management, Problem Management, and Access Management, if automated reports or the data is readily available in the tool database.

Reports or data requests requiring manual manipulation to produce a requested product may require a level of effort (LOE) to determine the feasibility of the request and will require Government approval for production. Provide a monthly Incident Management report that includes information such as the number of incidents and the status of all open incidents.Prepare knowledge articles for inclusion in the ITSM tool (e.g., Self Service Portal (Tier 0), KMDB). Knowledge articles will cover all aspects of Service Desk operations to be used by Service Desk technicians and users to perform recurring tasks and apply workarounds to known issues or problems.

Minimum Requirements


10+ years of experience/Bachelors DegreeMust have at least one of these IAT Level II certifications

  • Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP; Must have at least one Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.g., Splunk, Cisco, McAfee, etc.) OR Operating System (e.g., Microsoft, Linux, Solaris, etc.)

  • Service Now experience is highly desired
  • Help Desk Institute cert highly desired

Security Clearance Requirement


US Citizen with Secret Clearance

This job is no longer open

Life at Diligent Consulting

Diligent Consulting Inc is an IT services provider delivering high quality solutions in Enterprise Architecture, Legacy System Revitalization & Transformation, Application Development, Cyber Security and Professional Services. We are appraised at CMMI Maturity Level 3 and ISO 9001:2008. Diligent is a Service Disabled Veteran Owned Small Business. We are proud to have been awarded a prime contract under NETCENTS-2 Application Services, Small Business. We uphold the values of integrity and professionalism and are grounded in an overriding dedication to apply the right skills to support our customer's mission. The Diligent team has an ideal combination of experience and leadership to provide complete IT lifecycle services with the ability to quickly understand, master, and exploit new technologies and tools helping customers solve specific mission challenges. We strive to have a positive impact upon the communities in which we live and work. Read more about us at Diligent's website.
Thrive Here & What We Value1. Collaborative & Innovative Environment2. Emphasis on Continuous Learning & Improvement3. Opportunities for professional growth and development4. Focus on Delivering High-Quality Products5. Strong Teamwork & Camaraderie

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