About Us
Ada is an AI customer experience platform that harnesses the world's most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless. Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time.
Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.Since 2016, Ada is a proudly Canadian company that has powered over 4 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world. Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service. At Ada, we see growth as a reflection of each individual owner’s personal growth.
That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.Learn more at www.ada.cx.
Our Role
As a Staff Engineer on our Performance team, you will focus on enhancing Ada’s Reasoning Engine, a core product enabling sophisticated AI-driven customer interactions. You will collaborate closely with internal and external stakeholders, including product managers, to execute Ada’s roadmap, ensuring the Reasoning Engine is performant, scalable, and reliable.Your primary goal will be to architect the Reasoning Engine's ability to deliver best-in-class automated experiences, empowering internal developers and external partners to leverage Ada’s platform efficiently.
You will play a critical role in designing, implementing, and optimizing features that support large-scale reasoning tasks, ensuring Ada's platform meets the demands of modern generative AI systems.
About You
- 7+ years of backend/full-stack development experience through the entire software lifecycle
- Proven expertise in building and scaling large-scale distributed systems
- Practical experience deploying generative AI models and systems in production
- Strong understanding of cloud-based distributed system architectures and related technologies
- Experience designing, building, and maintaining APIs for external developers
- A passion for efficiency, with excellent problem-solving, communication, and collaboration skills
- Demonstrated success mentoring and providing technical leadership to engineering teams
Outcomes
- Deliver on Ada’s product roadmap by driving long-term technical planning and exploration for the Reasoning Engine
- Drive discussion on scaling and reliability challenges, implementing cutting-edge solutions to enhance the Reasoning Engine’s performance
- Identify opportunities for innovation, recommending and implementing improvements to current development practices
- Mentor and coach the team on technical and process best practices to foster a culture of collaboration and continuous improvement
Benefits
- Competitive salary and generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
Perks
- Flexible work schedule
- Remote-first, In-person friendly work environment with WFH budget
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
The expected salary range for this position is $152,000 to $210,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.#LI-NS1
