We Breathe Life Into Data
At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners.
Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.
The Opportunity at Komodo Health
The Product Operations team under the Product Management organization at Komodo Health is responsible for driving product excellence. The Product Analyst role will drive data-driven decision-making and enhance product performance through actionable insights. This role will support critical Product and business strategies, help enrich customer discussions with data, and ensure product lifecycle success.
Looking back on your first 12 months at Komodo Health, you will have…
- Deliver a suite of interactive dashboards (via Tableau, and other product analytics tools) that visualize key product performance metrics and customer behavior trends.
- Design and execute a comprehensive analytics framework with our Product management and product strategy group, including A/B testing and cohort analysis, to evaluate product features and customer engagement.
- Identify and present actionable insights that lead to measurable improvements in product usage, customer satisfaction, and market positioning.
- Establish and document scalable processes for data extraction, analysis, and reporting, ensuring data integrity and consistency across the organization.
- Build strong cross-functional relationships with Product Managers, Designers, Product strategists, Engineers, and customer teams to align on product objectives.
You will accomplish these outcomes through the following responsibilities…
- Build, refine, and maintain Tableau dashboards to track key performance indicators, user behavior, and customer feedback trends.
- Conduct A/B testing, feature analysis, user retention analysis, and leverage other techniques to evaluate product effectiveness and customer engagement.
- Collect, visualize and interpret data on customer behavior before, during, and after product usage to identify trends and areas for improvement.
- Work closely with internal stakeholders to bring the right data that needs to be visualized through Data pipelines
- Build intake processes for product usage metrics request
- Create clear, visually compelling presentations to communicate findings and recommendations to technical and non-technical stakeholders
What you bring to Komodo Health:
- ~5 years of related experience
- Proficiency in Tableau, with a demonstrated portfolio of advanced dashboards and data visualizations.
- Advanced SQL skills for querying and analyzing large datasets from multiple data sources.
- Familiarity with analytics techniques such as cohort analysis, A/B testing, and retention analysis.
- Strong understanding of statistical methods for data-driven decision-making.
- Excellent communication skills, with the ability to simplify complex data and convey actionable insights to diverse audiences.
- Proven ability to manage multiple projects simultaneously while maintaining high standards of accuracy and organization.
- A learning mindset, with a passion for continuous improvement, openness to feedback, and a drive to stay updated with evolving tools, techniques, and industry trends
Additional skills and experience we’d prioritize (nice to have)…
- Exposure to data modeling and ETL processes to support advanced analytics.
- Background in product management principles and lifecycle planning.
- Previous experience with Fullstory, Pendo and others
Where You’ll Work
Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.
What We Offer
Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.
Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
