Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an AVP, Foreclosure to join our team!Reporting to the VP, Default Servicing, this position is responsible for managing a team of foreclosure professionals, ensuring that all processes are executed efficiently, effectively, and in compliance with all regulatory, investor, and company guidelines.
This position oversees case management to ensure all foreclosure activities are managed timely, from referral to final resolution.Additionally, this position collaborates with legal partners, optimizes workflows, and implements processes to enhance the efficiency of the foreclosure function. This role regularly prepares and presents reports to senior leadership, outlining foreclosure pipeline metrics, trends, operational issues, and key performance indicators (KPIs) while providing recommendations for improvement.
What you will do for Fay Servicing:
- Build and lead a high-performing team of foreclosure professionals through effective acquisition, onboarding, and training of talent. Manage performance and foster the development of employee
- Provide direction, oversight, and guidance on all aspects of the foreclosure process, including case management, legal compliance, and risk management; develop and implement processes to improve efficiency, reduce risk, and enhance the customer experience throughout the foreclosure lifecycle
- Define and refine foreclosure policies and procedures to ensure compliance with changing regulatory requirements, investor guidelines, and company policies; Implement process improvements to streamline operations and minimize delays
- Manage and mitigate risks associated with foreclosure, including potential litigation, customer complaints, and reputational risks through daily management of workflows, processes, and employee activities
- Collaborate with senior leadership to forecast staffing and operational needs, ensuring the efficient allocation of resources
- Participate in the selection and management of third-party vendors, including foreclosure attorneys, title companies,s and property preservation vendors; act as the primary point of escalation for legal or vendor-related issues
- Prepare and present regular reports to the senior leadership team, outlining foreclosure pipeline metrics, trends, process issue,s and key performance indicators, providing recommendations for improvement
- Manage complex or escalated foreclosure cases, including high-profile borrower situations, litigation, or regulatory inquiries as needed
- Collaborate with legal counsel, loss mitigation, and other departments to resolve issues efficiently and in compliance with federal, stat,e and local regulations, including RESPA, TILA, and HUD guidelines
- Lead team projects within the department; may collaborate on cross-functional initiatives
- Develop domain knowledge of Fay’s business to include an understanding of short-term goals and long-term strategies for the organization
- Maintain broad influence through ongoing development of productive cross-functional relationships across the company
- Maintain current working knowledge of federal, state, and local regulatory requirements; ensure audit and control processes are current and followed in compliance with Fay’s policies, department objectives, federal and state requirements
- Role model ethical standards, professionalism, and code of conduct
- Ensure demonstrated behaviors align with Fay's Values and Operating Principles
- Perform other duties and responsibilities as assigned
What you will bring to Fay Servicing:
- Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED)
- 5+ years' experience in the mortgage servicing industry
- 4+ years' experience in foreclosure
- Previous experience managing people/ leading teams
- Demonstrated experience working in a fast-paced work environment
- Strong project management skills with demonstrated experience leading projects
- Strong knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
- MSP experience preferred
- Solid leadership with proven ability to foster an environment of positive employee engagement and trust
- Demonstrated ability to establish credibility; coupled with for recognizing and supporting the organization’s culture, values, and priorities
- Strong verbal and written communication skills
- Strong listening skills with the ability to facilitate meetings and effectively lead team discussions
- Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
- Strong problem-solving abilities; ability to analyze and interpret data to identify opportunities and propose solutions
- Solid decision-making abilities coupled with sound judgment
- Strong organizational skills; effective time management for self and team
- Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment
- Client-focused with strong execution skills and results orientation
- Strong attention to detail; strong compliance orientation; high quality of work product
- Ability to effectively manage through change; agile; high learning agility
- Collaborative and consultative work style; high team-orientation
- Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns
- Professional maturity, integrity, ability to maintain confidential data and information
- Strong business acumen; strong fiscal and technical aptitude
Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S.
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