Decision Information Resources, Inc.
As a small, African American owned business leading the design and implementation of research and evaluation studies since 1984, Decision Information Resources, Inc. (DIR) is committed to diversity, equity, and inclusion. By incorporating culturally responsive practices which identify and include both traditional and innovative methods, DIR offers unique perspectives and approaches that have proven especially effective in conducting research and evaluation, including primary data collection, with diverse populations and organizations.
We have deep experience in formative and summative evaluation approaches, employing the latest qualitative and quantitative analysis methods. We also provide technical assistance to enhance the capabilities of program providers to collect and use data for performance measurement, program planning, and outcome analysis.
Mission Statement
To provide the highest quality research, evaluation, and technical assistance to guide others in making informed and equitable decisions.
Position Summary
Decision Information Resources, Inc. is seeking a motivated, detail-oriented, and experienced individual to work as a Team Lead in our Houston call center. DIR is a research organization that, on behalf of federal, state and foundation clients, conducts surveys with a diverse range of respondents using a variety of modes, including computer-assisted telephone interviewing (CATI). As a CATI Team Lead you will be responsible for supporting CATI research projects, interviewer productivity, and CATI management.
Primary Responsibilities
- Serve as the CATI point of contact on survey research project teams.
- Train and certify interviewers on survey research projects.
- Monitor and report interviewer productivity and performance.
- Provide feedback on performance, identifying re-training needs.
- Trouble shooting minor technical and data collection issues.
Requirements
- College degree or equivalent work experience.
Key Competencies
- Coordinate team building events and staff recognition programs.
- Support staff adherence to project protocols and company policies/procedures.
- Communicate changes in protocols and polices to interviewers in a timely and efficient manner.
- Prepare preliminary write-ups of policy and procedure violations.
- Perform other administrative duties as assigned by CATI Manager/Supervisor.
Typical Physical Demands and Working Conditions
- Requires sitting, standing, and bending and a normal range of hearing and vision.
21.00 To 23.00 (USD) Annually
