About
UpholdThe Web3 economy will redefine how financial value is managed and exchanged - with much of this activity shifting towards blockchain networks and digital assets.Founded in 2013, Uphold is a Web3 financial platform that supports almost 300 digital assets, serving as a Regulated Gateway to the Web3 economy.With integrations with 27 blockchain networks and a robust trading engine connected to 30 underlying venues, the Uphold platform enables users to trade ‘Anything-to-Anything’ with competitive pricing and deep liquidity. To date, Uphold has facilitated over 120 million transactions worth $40 billion, serving 10 million customers across 150+ countries.Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone.To learn more about Uphold, please visit https://uphold.com.The opportunity: Hybrid in Tampa, FL 2x a weekAs Uphold continues to develop innovative products that serve cryptocurrency customers around the world, risk will increase in complexity and scale.
As part of the Fraud Prevention team, the Fraud Analyst will play a critical role in mitigating fraud, connecting with customers who are at risk of fraud, and working with department leadership to report found fraud.What you will be doing:
- Contact members to verify the activity in their accounts
- Contact members to assist in resolving fraud related account issues
- Document and analyze findings of fraud trends to report to the Management Team.
- Identify ways to improve internal or external processes in order to mitigate fraud.
- Identify bad actor behaviors in order to implement systems or processes to alert/stop activity.
- Track and Monitor merchant or cardholder/Financial Institution fraud scheme data to identify suspicious activity
- Reviewing and investigating reports of suspected fraudulent activity
- Monitor real time queues and identify high risk transactions
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, ACH Fraud and other risks
A day in the life:
- Review escalations coming from the Social Media Team, Customer Support, or other internal teams regarding Fraud related friction points that are creating issues for Uphold customers
- Review transactions for fraudulent activity and compromised accounts
- Monitor, investigate and respond to internal fraud reports tracking card and bank account fraud claims
- Provide guidance to internal and external teams on any Fraud matters
Qualifications:
- Passion for fighting fraud and providing a world-class customer experience
- 2+ years of experience in fraud prevention
- Bachelor's degree or equivalent work experience
- Ability to prioritize multiple inputs by customer experience and financial impacts
- Strong interpersonal, written, and verbal communication skills to interface effectively with customers and individuals at various levels
- Works well under pressure while consistently meeting time-sensitive deadlines
- Analytical with strong problem-solving abilities and creative resolution skills
- Skilled at performing complicated tasks through planning and setting goals that utilize extensive experience, judgment, and research
- Team player and self-starter, with a general happy disposition
- Computer literate with a working knowledge of MS Office (Word, Excel, etc.) or Google Workspace (Sheets, Slides, Docs, etc.) software
What we offer:
- Innovation and Impact: Contribute to pioneering projects in a dynamic and challenging environment.
- Competitive Compensation: Stock options, performance bonuses, and comprehensive benefits on top of a competitive salary.
- Strong Company Culture: Thrive in a supportive, collegiate environment with values of integrity, teamwork, accountability, and excellence.
- Global Collaboration: Participate in regular updates, strategy sessions, and networking opportunities across the group.
- Development Opportunities: Access training and mentorship programs.
- Flexibility: Enjoy options to work from home, other locations, or adjust your hours.
- Inclusive Environment: Value and respect diverse perspectives.
Benefits:
- Annual bonus program based on individual, team and company performance.
- Home office stipend for a productive setup.
- Generous PTO, healthcare, and employee assistance programs.
- Engaging events and celebrations.
- Well-stocked office kitchen with a foodie culture.
Join us to grow, innovate, and contribute meaningfully. Be part of our talented team!Visit our careers page for more exciting opportunities, if this role isn’t the perfect fit.EEOC EmployerWe're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better - together.
