Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Document Analyst to join our team!Reporting to the AVP, Document Management, this position analyzes loan documents, ensuring the integrity and compliance of all mortgage documentation.
This role is responsible for scrutinizing complex financial documents, ensuring adherence to regulatory standards, and enhancing the documentation processes.This position requires a strong level of analytical acumen and meticulous attention to detail, as they are expected to prepare detailed reports and summaries of document findings and status updates for management. The Document Analyst will directly impact the efficiency and reliability of our loan processing, contributing to our reputation for excellence in the mortgage industry and positively impacting document management operations to deliver exceptional service to our clients.
What you will do for Fay Servicing:
- Review and analyze a variety of financial documents, including mortgage agreements, loan applications, title documents, and insurance policies
- Prepare detailed reports and summaries of document findings, discrepancies, and compliance issues for management
- Develop and present regular reports on the status of loan documentation, highlighting trends, common issues, and areas for improvement
- Ensure the accuracy and completeness of all documentation, identifying discrepancies or missing information
- Verify the authenticity and validity of documents, including signatures and notarizations
- Collaborate with internal teams, including loan officers, underwriters, and legal counsel, to resolve document-related issues and discrepancies
- Assist in the development and implementation of document management policies and procedures to improve efficiency and accuracy
- Assist with training new team members as needed
- Develop domain knowledge of Fay’s business to include an understanding of department goals and company objectives
- Maintain broad influence through ongoing development of relationships across the organization
- Ensure compliance with Fay’s policies, processes, practices, and regulatory requirements. Successfully complete all department and company-required training
- Model ethical standards, professionalism, and code of conduct
- Demonstrate behaviors that align with Fay's Values and Operating Principles
- Perform other duties and responsibilities as assigned
What you will bring to Fay Servicing:
- Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required
- 2+ years' experience in mortgage document management roles required
- 2+ years of experience in the financial services or mortgage industry
- 3+ years' experience in a document analysis role
- Demonstrated experience working successfully in a fast-paced work environment
- Prior experience successfully managing analysis-related projects and initiatives with cross-functional teams preferred
- Strong customer service skills
- Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
- Strong verbal and written communication skills
- Strong listening skills with the ability to facilitate meetings and effectively lead discussions
- Solid interpersonal skills
- Demonstrated analytical skills and problem-solving abilities
- Strong decision-making skills with the ability to appropriately exercise good judgment
- Strong time management skills
- Ability to work effectively in a fast-paced, dynamic environment
- Customer service/ client orientation
- Results Orientation
- Strong attention to detail
- Strong compliance orientation
- Flexible, open to change, ability to learn new things quickly
- Collaborative work style; team-oriented
- Self-directed; ability to proactively ask questions and surface issues/ concerns
- Professional maturity, integrity, ability to maintain confidential data and information
- Strong business and financial acumen
Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S.
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