We are hiring for a
Account Manager. Who will be working with our Customer Success Team.Surefire Local started in 2009 as an idea — a way to help small businesses rank higher in search engines with cost-effective local marketing services that focused on SEO, search engine marketing and website management. A consistent, coordinated strategy across all organic and paid marketing channels translated to a lot of new customers. That idea became an ebook that spread like wildfire through the small business community. Today Surefire Local is an all-in-one marketing intelligence platform with one critical mission: to help local businesses attract customers and grow profits efficiently.
We provide the software they need to take control of their online visibility and guide them every step of the way with our team of experienced digital marketing experts, online training sessions, videos, tips, and more. Through the years, we’ve had the privilege of working alongside thousands of local companies, and have watched many of them double and triple their profits with Surefire Local. With our flagship product, Surefire Local Marketing Platform™, locally-focused businesses of all sizes can remove digital roadblocks hindering growth, gain insights, and take action to attract and engage new and current customers through measurable, multi-channel marketing. Your Responsibilities
Help clients allocate digital marketing budgets and develop digital marketing plans across all online channels, including digital media, email, website, mobile, and social media.
Evaluate and analyze program results and present recommendations for changes in strategy.
Leverage metrics and research where appropriate to define and track performance against goals mapped to client objectives and targets, adjusting as new data comes in
Maintain an understanding of the client’s financial, strategic, and marketing imperatives as well as the competitive dynamics in their market
Surface new online marketing ideas and tactics to drive growth and collaborate with internal and client teams to test value and ability to execute
Day-to-day management and oversight of client engagements, including status report generation, recurring meetings/calls, communications with account stakeholders, communications with internal stakeholders, strategy sessions, and quarterly account/benchmark reviews
Focus on the training and coaching of clients on using our software
Other job-related duties as assigned.
Your Skills, Experience And Qualifications
1-2 Years Experience with account management preferred
Very comfortable providing C-level executives and business owners consultation over the phone
An analytical mind and the ability to think strategically
Drive, ambition, dedication, and high attention to detail
Excellent communication skills and the ability to translate complex information
Sales mentality or sales experience
An understanding of digital marketing (spectrums are acceptable if you’re a fast learner)
Ability to work in a changing, fast-paced, high-growth environment
The first thirty (30) days of employment are considered the employee’s training period. During this time, you may be required to complete your training onsite at our local office or remote dependent on location on a daily basis. Once the training period is complete, this role is a hybrid or remote position and work will be performed both from your home office in Texas as well as in our local office if applicable, at your manager’s discretion. Our expectation is that you have home internet access and sufficient space to work from home effectively.
In the event that you are unable to work from home for any reason you may be required to work in-person at our local office.Your Compensation/Benefits PackageFeel valued with a competitive salary and an incentive program that allows you to share in Surefire’ssuccess. Plan for your future with our Retirement Program via Voya including company-paid matching contributions for 401(k) and IRA accounts. Surefire Local offers a slew of no-cost benefits including medical coverage for employees via United Healthcare,family dental and vision coverage, life & AD&D, short-term & long-term disability, andemployer-funded Health Savings Accounts.
Additional buy-up options include dependent medical coverage, voluntary life, supplemental insurance, LegalShield, and IDSheild. Working At Surefire LocalSurefire Local was recently named to Inc. Magazine's annual list of Best Workplaces for 2022! Weare adamant about fostering and nurturing our people and culture as we understand that is what enables us to grow and be successful in this industry. We offer a remote-first work environment that allows employees the option to choose where they arebased.
If you prefer to work from an office, you can visit us in Vienna, VA, Austin, TX, and Manila,Philippines. Manage your own schedule as you use our unlimited Flexible Time Off policy for vacation, routine family needs, and sick leave. At Surefire Local, we’re on a big mission that drives us every day. To get where we’re going, weneed extraordinary people who are passionate and curious. That’s why we’re committed to helping you learn new skills and grow in your careers. We're an equal opportunity employer, and allapplicants will be considered for employment without attention to race, color, religion, sex, sexualorientation, gender identity, national origin, veteran or disability status.
Together, anything is possible.
