Job Description:
Our Transfer Analysts are a key differentiator for IPv4.Global. Our online IPv4 address marketplace helps buyers and sellers connect—the Transfer Analyst helps make the IPv4 transfers happen. A service-oriented person with attention to detail is perfect for this role. The Transfer Analyst uses our tracking system to track their transfers in progress. They help both buyers and sellers to complete the necessary steps for the transfer, with detailed knowledge of RIR processes and policies. They monitor RIR sites, and when a transfer has been completed, finalize the transfer of funds and complete the transaction.In addition, they answer questions submitted through Contact Us forms sent from the IPv4.Global and HilcoStreambank.com web sites, verifying registration and client details, managing lease invoices and payments, and related administrative work.Occasionally, the Transfer Analyst may represent the company at industry conferences and trade shows.
This travel is generally less than 15% of the time.Our team is inclusive and welcoming team providing
belonging and
fun, as well as support and training. As we continue to improve our business this associate will be able to take on new responsibilities with new opportunities.What You’ll Do
Improve our already world-class customer service.
Help our customers through the transfer process.
Represent us at conferences around North America and around the world.
Stay in close communication with customers and keep good records so we can back each other up when needed.
Review new registrants on our platform to make sure they are legitimate.
Your Success Plan
In your first 30 days, you will begin onboarding training to gain a proficient working knowledge of the IPv4 market and IPv4.Global’s sales, service, and delivery processes. During that time, you will learn our procedures and take online training on the registry system.
You will gradually take on parts of the role until you begin owning specific transfers.
As you grow into mastery of our processes and registry procedures and systems, you will begin taking on transfers with more complexity, such as inter-regional transfers and transactions with unique terms.
What You Need To Succeed
Time in a role focused on making customers happy.
A background where attention to detail is essential.
An understanding of IPv4 is a plus but not a must have (we will help you with this if you don’t bring it to the role).
Ideally, advanced Excel skills (e.g., Pivot Tables, IF statements, INDEX/MATCH)
Python or other programming language a plus!
Excellent English language skills. Additional languages are definitely a plus!
Why IPv4.Global by Hilco Streambank is Awesome!
Major impact on a small but growing team.
Direct contact with global corporations.
Awesome team welcoming fresh perspectives and new experiences.
The team works in our office in Times Square, New York, Monday through Thursday, with an option to work remotely on Fridays. Compensation is $60,000 -70,000 per year, plus annual bonuses.Hilco Global is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
