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Sr Director, Retention Ops & Client Experience

EDA DataCharlotte, North Carolina, United StatesOnsite
This job is no longer open

We are seeking a strategic and data inspired retention operations and client experience leader to join our team. This role will be crucial in developing and implementing strategies to simplify our quote to cash execution, automate manual processes, drive the creation and adoption of business dashboards, and lead the experience function which ensures retention initiatives and strategies are launched, tracked and measured in a sustainable and repeatable manner. 

What you will do:


Migrate existing functions from a reactive ticketing discipline to a proactive Q2C enablerEstablish a deal desk with pre-approved pricing strategies supporting business controls and swifter executionAnalyze feedback to understand pain points and opportunities for improvement, collaborating with client success and product teams to inform new product and retention initiatives and strategies. Partner with Sales Operations and Finance on end-to-end improvements of the client journey that maximizes performance and addresses client behavior tied to attritionExtend current reach from one division to all of Fusable, driving consistency and one Fusable way.

What you need:


Experience (5-10 years) building a team and function from the ground up, distributing resources appropriately within budget Leadership across a team of 10+ associates who can have varied job responsibilities and metrics of successExtensive experience with tools including Salesforce, Gainsight, BIStrong data and analytical skills, monitoring key metrics and use insights to report on ROI

Perks/Benefits:


  • Competitive compensation
  • We believe in propelling people to the best version of themselves.
  • We offer medical, dental, vision, FSA, 401k, life insurance products and more!
  • 11 paid holidays + PTO.
  • You’re off on your birthday! Or a day in the month of your birthday – whatever you choose.
  • Fitness membership reimbursement! We believe physical and mental health is important.
  • You’ll work in a highly collaborative and flexible environment.
  • We offer both on-site and remote opportunities!
  • We are growing but highly value relationships.

The following compensation information is a good faith estimate and is provided in accordance with applicable state laws. The base salary generally ranges between $55,000/year - $65,000/year plus incentive. This range is an estimate based on an applicant’s skills, experience, and training. Randall Reilly participates in the E-Verify program. View the Participant & Right to Work Poster in English | Español  https://www.e-verify.gov/employers/employer-resources?resource=30Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with Randall Reilly for yourself or for the other individual is a crime.

We have implemented measures to deter and to uncover such unlawful conduct. If Randall Reilly identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).Equal Opportunity Employer 

This job is no longer open

Life at EDA Data

EDA is insight you can act on. There’s no end to market data these days. So, how do you know you’re getting the right data? Information, in other words, that guides your market decisions and points you to qualified prospects. EDA is the way. Put simply, EDA brings insight to data. Which is why more and more forward-thinking companies use EDA both for strategic planning and tactical execution. How does EDA help? We provide a wealth of insight into industrial equipment purchasing, so you can do more: Exploit marketing opportunities. Inform your sales, service and dealer strategies. And see regional hot spots, growth trends and emerging markets. Right down to actual prospect addresses and purchasing histories. Our platform of transaction-based data allows you to pinpoint actionable opportunities. You see what no other information source provides. It’s all signal, no noise. It’s both brand and market specific. It’s up-to-the-minute and historic. It’s big picture and customer-targeted. The decisions you make are only as good as your insight. EDA is a division of Randall-Reilly and is the only comprehensive source of equipment-based market insight in the U.S.
Thrive Here & What We Value1. Propelling people to the best version of themselves2. Competitive compensation3. Medical, dental, vision, FSA, 401k, life insurance products and more!4. 11 paid holidays + PTO5. Fitness membership reimbursement6. Highly collaborative and flexible environment7. Growing but highly valuing relationships</s>
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