Who we are
Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 80,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department. Must live in or be willing to relocate to one of the following states for eligibility: AL, AZ, CA, CO, CT, DE, FL, GA, IA, IL, IN, KY, MA, ME, MI, MN, MO, MS, NC, NE, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, or WIEssential Duties
- Follow corporate or departmental policies, procedures, and service standards in conjunction with management.
- Provide a complete and successful implementation for your clients, while being a subject matter expert with our software.
- Assists in conducting group presentations, training sessions and provides instruction on how to maneuver and maintain Asure Software.
- Confer with customers by telephone or video calls, and email to provide information about products and services.
- Answer customer inquiries regarding system access or system questions to resolve problems.
- Ask questions in accordance with instructions to obtain various specified information, such as client’s primary and HR contact, employee headcount and work locations.
- Investigate and correct errors on implementation cases and accounts in CRM system.
- Relay client concerns to the appropriate team.
- Prepare responses to correspondence containing routine inquiries.
- Retrieve corporate documents or case records.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken to resolve issues.
- Work to determine root-cause issues, identify trends, and increase customer satisfaction.
- Work cross-departmentally with other groups to assist with client support to resolution and promote One Asure.
- Provide administrative support.
- Performs other duties as assigned to support overall departmental and Asure client needs.
- Deliver results on time.
- Ensure client product and Asure procedure adoption.
- Provide status reports and overall project updates to the project team.
Qualifications
- Bachelor’s Degree preferred or equivalent experience.
- 3+ years of proven professional consulting experience in implementing HCM software systems.
- 3+ years as an expert and/ or specialized knowledge of local, state and federal laws and regulations in Basic Payroll, Benefit Enrollment and Management, Recruitment, Performance Management and Developmental Tactics.
- 3+ years of proven experience with an HRIS, payroll software (Asure Software preferred), and web-based recruiting systems is preferred including logging into other systems and knowing what reports need to be pulled by the different systems.
- 3+ years proven project organization and presentation skills.
- Passion for customer service and overall customer success.
- Excellent verbal and written communication skills.
- Business analysis and requirements gathering abilities.
- Previous conflict management skills
- Ability to learn technology quickly through instruction and self-training.
- Ability to teach adult learners new technologies and processes.
- Proficient in Microsoft Office applications and other software applications and tools is required.
- Willingness to learn and take ownership on projects.
- Demonstrate critical thinking with the ability to approach problems tenaciously and with a sense of urgency.
- Ability to travel from time to time (limited travel < 5%)
CompensationThe base range for this role is $59,000 - $74,000 annually depending upon level of experience. This role offers a comprehensive benefit package. Benefits
- Medical, Dental, Vision, HSA, FSA- All effective on day 1!
- Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
- 401K Program with 3% safe harbor contribution
- Employee Stock Purchase Program
- Fitness Reimbursement Program
- Self-Managed PTO
Our MissionTo provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.
- Helping customers grow by getting the most from their human capital.
- Helping our employees grow personally and professionally.
- Growing relationships in our communities that inspire goodness.
- Do all of these things in a way that grows shareholder value
Our VisionBe the most trusted Human Capital Management resource to entrepreneurs everywhere.Our ValuesReflect who we are and what we stand for as a company.
- Embrace Change
- Lead with Integrity
- Own the Outcome
- Deliver Awesome
- Be a Good Human
We are an equal opportunity employer. All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time. Criminal background checks conducted at employment offer. NO AGENCIES PLEASEAny unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure’s mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
